Senior Customer Solution Engineer

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Responsibilities

Gracenote, a Nielsen company, is on a mission to “Superserve” its top clients. The objective of; this approach is to grow our partnerships across five major clients that are leaders in CTV,; Search & AI, Phones & Apps, Streaming Services, eCommerce, and Global Pay TV.; We believe these clients will increasingly dominate the global entertainment ecosystem and will; continue to be some of Gracenote’s largest sources of growth for years to come.; In order to grow these partnerships, Gracenote is committing to a deeper, more consultative; sales cycle that identifies these clients’ needs and then rallies our organization to develop; solutions that make technical and economic sense (for the client and Gracenote).; We are moving beyond the traditional “build and sell” model with these clients to a partnership; model that thrives on greater depth and transparency and going to market together to solve; tomorrow’s biggest consumer problems.; We are seeking a strategic and passionate Global Account Sales Engineer to drive the future of; our relationship with our largest customers. This role will be key in strategically positioning; Gracenote to support our major clients and enhancing our collective knowledge of our; organizations and business direction. As a critical team member, you will partner with our Global; Account Leads to generate a pipeline of opportunities based on the customers vision. Jointly; developing a roadmap with clients, strategic industry partners, and internal stakeholders.; You will be at the heart of our technical solutioning strategy, owning the technical partnership; roadmap for our product suite in close collaboration with the rest of the team focused on our; most strategic customers. Measurements of success will include leads, pipeline, and ultimately; revenue. This role thrives on understanding complex user problems, leveraging unique data; assets, and working cross-functionally to build products that level-up our business & partnership; with identified key clients..; Responsibilities; ● Partner with Global Account Leads to own the technical discovery and solutioning phase

Requirements

Desired Skills & Experience; ● 10-20 years of experience in client services, with a proven track record of managing B2B; data clients.; ● A genuine passion for and knowledge of the TV, Movie, and Sports media landscape.; ● Proven ability to write detailed product requirements, user stories, and comprehensive; product documentation (MRDs, PRDs) that drive clarity and execution for technical and; non-technical teams.; ● A strong understanding of the complex data structures inherent in metadata and the; ability to envision how they integrate with video metadata to create compelling user; experiences.; ● Demonstrated experience in developing solutions that solve content discovery; challenges or create engaging user experiences on media platforms.; ● An exceptional and dynamic communicator, comfortable and skilled in presenting to both; small client groups and larger audiences. You are an open, collaborative, and; enthusiastic influencer who builds relationships and consensus with ease.; ● A strategic thinker with experience in market analysis and identifying opportunities for; product differentiation beyond competing on price.; ● Experience in sales methodologies including pipeline, ROH, and Salesforce.; ● Experience working directly with clients to translate their needs into product; requirements.; ● The leadership, professionalism, and temperament required to motivate a company to; go a direction they hadn’t planned on, or resourced for, in effort to drive the client; partnership to the next level or fulfil a supersized opportunity.; Preferred Skills/Experience; ● Bachelor’s degree or higher in computer science, preferably in a technical or business-