Senior Customer Solutions Lead

The Customer Solutions Lead owns the customer's path from first conversation to real value. You'll shape solutions during pre-sales, then lead onboarding and implementation so customers see results fast. About 70% of your time goes to solutioning and implementation, and 30% to turning what you learn into clear input for product. The opportunity is to build this motion from the ground up, including how we scope, how we launch, and how we measure time to value. You'll report to our Head of Revenue.

Responsibilities

Shape solutions during pre-sales by understanding how carriers and MGAs underwrite, price, and manage portfolios; Build demos around each customer's risk questions and put together business cases showing impact on loss ratios, efficiency, and time saved; Own every implementation from signed proposal to go-live; Stay close to customers after launch, monitor adoption, and raise problems and expansion opportunities with the revenue team; Bring product a steady flow of customer feedback, including gaps, use cases, and business impact; Document solution designs and integration guides; Build onboarding and implementation process from the ground up, including scoping, launch, and measuring time to value

Requirements

7-10 years of experience across solutions, implementation, or product roles; Deep knowledge of P&C insurance workflows, gained at a carrier, MGA, or a vendor serving them; A track record of taking enterprise customers from signed contract to go-live on a software or data product; Hands-on experience configuring SaaS platforms or data products; Ability to accommodate travel as needed (~25%)

Nice to have

Ability to speak confidently with technical buyers about APIs, data pipelines, and integrations; Experience building ROI cases for finance leaders; Experience in early-stage startup environments

Benefits

Competitive base compensation regardless of work location; Company performance-based cash bonuses; Majority employer-paid health, dental, and vision insurance for you and your dependents; Flexible Paid Time Off (PTO); Group Life Insurance at 2x your base salary, paid by the company; FSA and HSA options