Senior Customer Success Manager - APJ

As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

Responsibilities

Lead the technical onboarding process for new customers; Develop relationships with multiple levels of customer stakeholders from technicians to CISOs; Work with sales teams to identify the best path to renew and expand customers while minimizing churn risks; Collaborate with customers and the Edu team to ensure customers are educated on product features, best practices, and security principles; Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends; Act as the voice of the customer within the organization and advocate for customer needs to internal teams; Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution of customer issues

Requirements

5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams (Customer Success, Professional Services, Technical Account Management, or a combination of those plus Sales, Solutions Engineering, or Technical Support); Must hold an active NV1 with the ability to obtain NV2 to support the federal book of business; Relevant domain knowledge of one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle; Strategic and proactive, with full ownership of customer portfolio and a high level of autonomy; Entrepreneurial mindset; Strong commitment to continuous personal and professional development; Driven, high emotional intelligence, and strong priority management skills

Nice to have

Sydney location is preferred, but not required; Previous early-stage startup experience; Passion for technology & cybersecurity; Relevant hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Benefits

Flexible & Remote-First Culture with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs; Stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise options; 100% covered health, vision and dental insurance premiums for you and your dependents; Flexible Time Off; 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents