Senior Director Information Development

Workday Information Development is becoming a Center of Excellence for all of Workday – with a focus on collaborating with the Product and Technology organization that develops Workday's products, as well as key partners in the Customer Service organization. As an engineering and operations leader at Workday, you'll work with other engineering and technical leaders across the company to ensure our innovative solutions interoperate with critical partner systems, and present a best-in-class customer information experience. Your responsibilities include a strong and talented team of engineers focused on the technical delivery of major platform initiatives, from initial conception through implementation. You will also be responsible for the building and leading the Operations function including overseeing our operational tasks, processes, and personnel. We are looking for an extraordinarily skilled leader to build out and lead our content engineering and operations functions, and to develop a comprehensive content and knowledge management strategy, including leading all aspects of content production for Workday's technical, customer-facing content. This position will lead the Content Engineering team to improve and enhance core functions of the existing platform system, while designing and building the platform of the future. The role will work alongside community, localization and content leaders, product managers, engineering leads, DevOps, UI/UX, and internal/external stakeholders. The position will involve setting technical direction and vision and enabling your teams to do their best work through effective coaching and mentoring.

Responsibilities

Build out and lead content engineering and operations functions; Develop comprehensive content and knowledge management strategy; Lead all aspects of content production for Workday's technical, customer-facing content; Lead the Content Engineering team to improve and enhance core functions of the existing platform system while designing and building the platform of the future; Work alongside community, localization and content leaders, product managers, engineering leads, DevOps, UI/UX, and internal/external stakeholders; Set technical direction and vision and enable teams through coaching and mentoring; Provide technical judgment as the current platform evolves; Engage and empower teams; Build and lead Operations function including operational tasks, processes, and personnel

Requirements

10+ years management experience leading engineering and/or content management teams and leading managers; 5+ years in-depth knowledge of and experience with content publishing platforms, processes, strategies, and industry trends, especially with technical documentation and structured content; 10+ years demonstrating strong technical skills and experience related to enterprise application development, cloud services, and content management systems; BA/BS in Computer Science or related field, or equivalent practical experience

Nice to have

Consistent track record of recruiting, building, and managing engineering and/or content management teams with varied strengths that deliver outstanding business results; Excellent organizational and analytical expertise, confirmed strong technical data analysis; Experience influencing, communicating, and motivating change across organizational and cross-functional boundaries; Excellent written and verbal communication, with confirmed ability to work with stakeholders at all levels of management; Excellent people leader skills, and champion of company culture; Ability to thrive in ambiguous, fast paced, evolving environments

Benefits

Eligible for Workday Bonus Plan or role-specific commission/bonus; Annual refresh stock grants; Comprehensive benefits; Flexible work schedule with at least 50% of time in office or field with customers, prospects, and partners