Senior Director, Pricing Operations Transformation

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

To be successful in this role you have

JV20

For positions in this location, we offer a base pay of $220,300 - $396,500 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Responsibilities

Lead operational execution of pricing proposals/new commercial models from approval through implementation and launch; Translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems; Works with cross-functional teams and IT partners to clarify the requirements, validate the solutions, accept the solutions; Supports the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations; Develops, tracks and reports on a clear project plan for the execution from strategy; Drives the operationalization of processes following established governance processes; Identify opportunities to drive productivity for commercial operations team in the process end-to-end; This role blends strategic leadership with hands-on execution and serves as a trusted partner to the senior leadership team.

Requirements

8+ years of experience driving operationalization of new offers and commercial models; Experience implementing complex and highly cross-functional process/system transformation projects; Effectively led a team of high performing individuals driving process/system transformation; Experience in business process areas covering product/pricing setup, config, pricing, quoting, billing, entitlements, usage, compensation in SaaS industry; Have successfully translated strategic decisions into operational business requirements; Have implemented creative solutions to drive productivity for commercial operations teams using AI/Citizen Developed capabilities; Collaborated effectively with business and IT teams; Have worked effectively in a highly complex, fast-paced and dynamic business environment; Proven experience leading a team, mentor and develop team members.