Senior Director, Revenue Operations (CLEAR1 - B2B)

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We’re looking for a strategic and execution-oriented Senior Director, Revenue Operations to lead and scale the operational backbone of our B2B organization. Sitting within B2B Operations, this role will own the strategy, architecture, and optimization of our revenue systems, processes, and analytics across Sales, Customer Success, and Marketing. You will serve as a key partner to B2B leadership, driving operational rigor, scalable infrastructure, and data-driven decision-making to accelerate revenue growth. You will define the roadmap for revenue systems, lead cross-functional initiatives, and build the foundation for long-term scale.

Responsibilities

Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectives; Act as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments; Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale; Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboards; Architect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.); Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise; Create and maintain internal documentation, runbooks, and training materials; support enablement sessions for sales and marketing team on system changes and new processes; Define and manage the end-to-end lead lifecycle, including routing logic, lifecycle stage definitions, and handoff processes between Marketing and Sales

Requirements

8+ years in B2B Revenue Operations or Sales Operations in a high-growth environment; Strong analytical skills with the ability to translate data into business outcomes; Ability to operate at both strategic and tactical levels – from executive dashboards to workflow configuration; Strong cross-functional leadership skills with experience influencing senior stakeholders; Experience with integration/middleware platforms (Workato, Tray, MuleSoft) and data tools (Data Loader, Datarama, or similar); Experience with territory planning, quota modeling, and compensation plan operationalization; Experience collaborating with external consulting partners on system architecture and strategic initiatives, while maintaining internal ownership of day-to-day operations; Comfortable getting hands-on in systems, whether configuring Salesforce, troubleshooting an integration, or running a data load

Nice to have

Salesforce administrator certification (or equivalent hands-on configuration experience with objects, fields, page layouts, validation rules, and flows)

Benefits

Catered lunches every day; Fully stocked kitchens; Well-being and learning & development stipends and reimbursement programs; Comprehensive healthcare plans; Family-building benefits (fertility and adoption/surrogacy support); Flexible time off; Annual wellness stipend; Free OneMedical memberships for you and your dependents; CLEAR Plus membership; 401(k) retirement plan with employer match; Annual bonuses; Commission; Restricted Stock Units