Senior Engagement Manager

The way legal work gets done is changing, and Engagement is at the centre of that transformation. We're looking for an experienced Engagement Manager to own Legora's global relationship with one of the Big 4, one of our most significant partnerships, and to fundamentally change the way that firm works with Legora. At the heart of the role is designing the client's adoption playbook and delivering a multi-year change-management programme that transforms how they work.

Responsibilities

Set the global adoption strategy for the account and lead its execution across regions; Act as the primary point of contact for the firm's UK and Ireland practice, while travelling frequently to other member firms to build senior relationships and support local delivery in person; Design the client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes; Execute against that playbook, sequencing initiatives from initial rollout to enterprise-wide scaled adoption; Act as a strategic adviser who deeply understands the client's goals and legal and professional services workflows; Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews; Orchestrate engagement from cross-functional teams to accelerate client success; Partner with GTM on key commercial moments to ensure seamless transitions, continuity and exceptional customer experience; Translate customer feedback into action by collaborating closely with Product, Engineering and Marketing.

Requirements

5 – 8 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical; A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programmes inside large, complex organisations; Experience building tailored transformation roadmaps and adoption plans and steering them to measurable outcomes; A track record of driving adoption, retention and satisfaction with enterprise clients and senior stakeholders; Experience leading through influence rather than direct authority; Experience working with legal, compliance or other regulated and complex industries or the ability to learn a complex domain exceptionally fast; Strong programme and project management skills; Excellent communication skills — written, verbal and interpersonal; High EQ: you know when to listen, when to advise and when to act; A love of fast-paced, early-stage environments where you help build the playbook, not just follow it; Fluency with metrics and driven by data, customer health and outcomes over process; Willingness to travel internationally around 25% of the time.

Nice to have

Extensive experience working with or inside a Big 4 firm is highly desirable