Senior Engineer - Loyalty Technology

Loyalty touches every Nordstrom customer — and the systems behind it need to be as reliable as the promise they represent. The Loyalty Technology team builds the platform that makes earning, tracking, and redemption work seamlessly across every channel, at scale. We own the services and APIs that power the loyalty experience end to end, from awarding and tiering to redemption and rewards lookup, including the services that customers and store associates rely on to get accurate loyalty information in the moment. We're looking for a Senior Engineer who can design and deliver solutions that solve complex business problems and span the work of multiple engineers. In this role, you will improve service quality across the team, make technical decisions that align with Nordstrom engineering standards, mentor engineers, and support incident resolution for complex production issues across our loyalty platform.

Responsibilities

Lead technical strategy and solution design for Loyalty Technology; Own solutions that span multiple services and engineering workstreams; Lead design and code reviews to ensure quality, maintainability, extensibility, testability, and operational readiness; Apply, enforce, and improve Nordstrom engineering and security standards; Design, build, and maintain high-performing services, APIs, and reusable components supporting loyalty capabilities; Improve reliability, performance, scalability, availability, observability, and security across environments; Plan and implement application enhancements, integrations, and reconfigurations; Build and improve automated tests, CI/CD practices, deployment procedures, and release processes; Analyze defects, system performance, and operational bottlenecks; Work AI-native by default across design, prototyping, coding, testing, debugging, and incident response; Exercise strong engineering judgment over AI-generated output; Help mature the team's AI-native practices and mentor others; Maintain a strong customer mindset; Participate in 24x7 on-call support and incident resolution; Mentor engineers across a wide spectrum of technical activities and participate in interviews; Lead by example through hands-on design, prototyping, coding, testing, and delivery.

Requirements

6+ years of professional software engineering experience in a relevant practice area; Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience; Experience analyzing, designing, coding, testing, installing, and maintaining complex software programs; Strong knowledge of Java and the Java Spring Boot framework; Strong grasp of multiple technology stacks, including APIs, services, data stores, cloud infrastructure, and operational tooling; Experience with RESTful services, event-driven applications, and Kafka or similar event-streaming platforms; Experience with AWS or GCP services and cloud-native application development; Sound object-oriented design skills and knowledge of application design patterns; Experience working with diverse, collaborative, cross-functional teams across business, product, infrastructure, security, and engineering functions; Strong verbal and written communication skills, including the ability to communicate technical information clearly to nontechnical audiences; Hands-on experience using AI tools in real engineering work, with the judgment to know when to lean on them and the discipline to verify what they produce.

Nice to have

Experience with Python, React, JavaScript, C#, or similar technologies; Familiarity with Kubernetes, Docker, CI/CD, automated testing, and agile delivery practices such as Scrum, Kanban, or Lean; Experience building metrics into systems and providing visibility into uptime, performance, reliability, and customer impact through real-time alerting, reporting, and dashboards; Prior experience with loyalty, rewards, or points-based programs, or with third-party loyalty/promotions platforms; Curiosity and drive to push AI-native ways of working — automation, new tools, and operational excellence — and to help others adopt them.

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away; Life Insurance and Disability; Merchandise Discount and EAP Resources; performance-based incentives/bonuses; 401k; medical/vision/dental/life/disability insurance options; PTO accruals; Holidays