Senior Engineering Manager

We are looking for a talented Senior Engineering Manager to join our growing global team at Sectigo. The Senior Engineering Manager will build and drive integration engineering capability from our India GCC. This team owns our engineering-led approach to third-party and platform integrations, starting with our ServiceNow implementation and a new pilot integrating PSA (Professional Services Automation) marketplace platforms into our core platform. This is a full-time, in-office position, reporting to our Chennai office 5 days a week, and reporting directly to our General Manager, Chennai Center of Excellence. The targeted compensation package is between INR 55,00,000 LPA and INR 75,00,000 LPA.

Responsibilities

Define team structure and hiring plan for a new Integration Engineering org in Chennai; Own a blended workforce model, managing specialized consultants and a contracting team, with contract-to-hire as the default and direct hiring for key roles where warranted; Recruit, onboard, and develop engineers; set the technical bar and team culture; Own integration engineering delivery; Take ownership of the ServiceNow workstream, including a retrospective on what has not worked so far; Stand up the engineering model for the Pax8/ConnectWise marketplace/PSA integration pilot, in partnership with specialized consultants and the core platform team; Build integration engineering into a repeatable capability as the portfolio grows; Define the operating model with core platform engineering, including architecture, integration patterns, APIs/workflows, source-code access boundaries, development standards, and technical point-of-contact model; Use AI tools daily for design exploration, code review, testing, documentation, and parts of people/project management; Build documentation, API contracts, and integration patterns usable by AI agents as well as humans; Introduce new AI-assisted engineering tools and workflows proactively; Work through ambiguity by proposing structure, process, and scope; Partner with Product for visibility and alignment while keeping engineering decision-making inside engineering; Provide regular updates, risks, and recommendations to senior (US-based) engineering leadership, including workforce and contract-to-hire decisions; Maintain meaningful overlap with US working hours; Additional tasks may be assigned in response to company initiatives and business needs

Requirements

Bachelor's degree in computer science, Information Technology, or Engineering; Minimum 8+ years in software, systems, or integration engineering, including experience directly managing engineers (as an EM, or as a senior/staff engineer with clear, demonstrable people leadership experience); Track record of building or scaling a team from the ground up, ideally in a GCC, global captive, or new-site environment; Hands-on design and administration of API/integration platforms such as ServiceNow, MuleSoft, Boomi, Workato, Azure Integration Services, or comparable, including workflow, connector, and access design; Familiarity with PSA (Professional Services Automation) ecosystem tools like ConnectWise, Autotask, Kaseya, or similar; Integration design fundamentals: API contract design, data mapping and transformation, authentication patterns, and designing clean ownership boundaries and handoffs between systems and teams; AI-native, hands-on daily, practical use of AI tools in your own workflow (AI coding assistants, agentic dev tools, AI for documentation/testing); ITSM/ticketing and collaboration tooling such as ServiceNow (or an equivalent ITSM tool) and the Atlassian suite (Jira, Confluence); Experience operating in environments with formal change management, compliance requirements, and high security standards (e.g., SOC 2, ISO 27001); Genuine comfort with ambiguity; Ability to establish priorities and work independently with minimal supervision across time zones, with meaningful overlap with US business hours; Strong communication and stakeholder management skills across time zones, functions, and seniority levels

Nice to have

PKI and certificate management; Prior experience setting up or leading a team inside a Global Capability Center (GCC) in India; Experience with contract-to-hire staffing models specifically in the India market; Broader background in cybersecurity or certificate/identity infrastructure; Relational databases and reporting/BI tools; Directory services and access management (Active Directory or equivalent); General network and security concepts relevant to integration architecture; Platform or vendor certifications (e.g., ServiceNow, cloud platform, or API-management certifications)