Senior Engineering Manager, Voice and Video

We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

Lead a team of senior engineers developing Twilio's next-generation media processing stack; Drive technical architecture decisions for low-latency, high-throughput media systems; Collaborate with product, platform teams, and other engineering teams to define technical roadmaps; Establish engineering excellence through code quality standards, testing practices, and operational reliability; Mentor engineers and provide technical guidance on complex media processing challenges; Balance technical debt reduction with feature development while maintaining service reliability; Build and evolve systems handling real-time media processing at scale; Own service performance metrics, reliability targets, and continuous improvement initiatives; Partner with engineering leaders to align media platform capabilities with broader Voice strategy; Make key technology stack decisions that impact Twilio's media processing capabilities

Requirements

5+ years of engineering management experience leading teams building distributed systems; Understanding of Voice/VoIP infrastructure and media handling challenges; Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs; Deep understanding of systems design, microservice architecture, and cloud infrastructure; Experience managing complex technical tradeoffs between reliability, scalability, and feature development; Track record of successfully delivering critical infrastructure projects with significant technical complexity; Experience in improving developer velocity using AI tools; Strong knowledge of performance optimization, reliability engineering, and operational excellence; Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences; Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Nice to have

Experience with SIP, RTP/RTCP or other communications protocols; Familiarity with media codecs, transcoding, packet loss concealment, and audio processing; Background in building low-latency, globally distributed systems; Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer; Experience in building Voice AI products; Knowledge of cloud infrastructure on AWS or similar platforms; Prior experience in telecommunications or communications platforms

Benefits

competitive pay; generous time off; ample parental and wellness leave; healthcare; retirement savings program; volunteering and donation support