Senior Enterprise Account Manager

As a strategic Account Manager focused on the EMEA market, your core responsibility is to develop and strengthen relationships with Frontify’s most valued enterprise customers across Europe. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion.

Responsibilities

Own expansion and renewal-based targets, with more of a focus on upsells/cross-sells; Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention; Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives; Build and maintain strong relationships with key stakeholders—from operational users to C-level executives; Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach; Negotiate expansions with a focus on long-term partnership health and sustainable growth; Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences; Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.

Requirements

You can work in a hybrid format where you’re able to work on-site in our London office twice a week; You bring 4-6+ years of B2B SaaS experience in enterprise account management or sales; You have a proven record of success managing and expanding large, complex customer relationships within the EMEA market; You’re interested in working with enterprise marketing, brand, or creative technology solutions; You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers; You combine strategic thinking with commercial acumen and a deep focus on customer value; You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight; You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.

Benefits

Private health benefits and health cash plan; Pension scheme: 5% matched; A minimum of 25 days of annual leave per year; Paid educational and wellbeing days off; Wellbeing, learning and development, and commuter allowance; Home office setup budget; Weekly free office lunch; Localized benefits; Workation: Work from inspiring locations around the world (45 days annually); Invite to our summer company meet-up