Senior Ethics & Compliance Strategic Program Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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Role Summary

We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration. You will work with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes.

Responsibilities

Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management; Collaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders; Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility; Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution; Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation; Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met; Support the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements; Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders

Requirements

7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives; Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains; Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups; Experience with process design, business process optimization, or workflow automation; Demonstrated capability to translate compliance and business requirements into technical solutions; Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences; Project management proficiency and familiarity with PM tools and methodologies; Strategic thinking and long-term planning capability; Problem-solving and analytical skills; Change management and stakeholder engagement; Technical acumen without necessarily being a technologist; Attention to detail coupled with big-picture perspective; Leadership and influence without direct authority

Nice to have

Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools; Familiarity with AI applications in business process automation or compliance functions; Background in compliance, ethics, legal operations, or related field; Project Management Professional (PMP) or similar certification; Experience implementing enterprise-wide compliance programs or initiatives; Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)