Senior Field Service Engineer (Indianapolis, Indiana)

As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon. Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. This role will be located in Indianapolis, Indiana. You will be traveling to local clients.

Responsibilities

Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for internal and external customers; Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently; Ensure world-class support outcomes, including Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics; Document and complete service administration activities promptly in the CRM; Support advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions

Requirements

Prior experience in a role delivering high quality, highly reliable, and highly responsive field service; Support experience with highly specialized and complex platform technology; Customer management and communication skills with demonstrated experience in a customer support environment; Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction; Prior experience performing repairs/maintenance on mechanical equipment; Experience using power tools and specialized equipment; 3+ years in a similar role; Ability to travel up to 80% of the time; Eligible to work in the United States (visa sponsorship not available)

Benefits

Medical; Dental; Vision; 401(k); Paid time off; Annual bonus structure