Senior Forward Deployed Engineer, Enterprise

Enterprise restaurant deployments are where voice AI meets the messiness of the real world. In this role, you will embed with leading restaurant brands and technology partners to make those deployments successful. You will learn how their systems work, design the integration path, write code, troubleshoot production issues, and adapt Deepgram's platform to the constraints of live restaurant operations. You will work directly with customer engineering teams and business leaders, owning the technical path from early discovery through go-live and optimization.

Responsibilities

Embed with customer engineering teams as a trusted technical peer; Lead technical discovery and solutioning for prospects and customers; Own end-to-end technical implementation of Deepgram's voice AI platform for enterprise customers; Adapt and configure Deepgram's platform to meet each customer's operational requirements; Monitor, troubleshoot, and resolve technical issues in live deployments; Codify patterns into tools, playbooks, reference architectures, and building blocks; Translate real-world deployment challenges into actionable requirements for product and engineering teams

Requirements

Excellent software engineer; Comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks; Uses AI coding tools to move fast and multiply output; Deep personal commitment to customers' technical success; Not satisfied until the deployment is bulletproof; Learns fast, adapts quickly, and stays effective in ambiguity; Excited to solve gritty technical problems; Able to build deep credibility with both technical and non-technical stakeholders; Calm under pressure and relentlessly reliable

Nice to have

Experience with voice AI, speech-to-text, NLP, or conversational AI systems; Previous early-stage startup or founder-led environment experience; Previous experience embedded within a large enterprise customer's product deployment