Senior HR Business Partner Manager - Benelux

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are seeking a strategic, experienced, and proactive Senior HR Business Partner to support our operations in the Netherlands and Belgium . As an individual contributor, you will act as a trusted advisor to senior business leaders, delivering expert HR guidance and ensuring alignment between the people strategy and the broader business objectives. You will partner closely with leaders across functions such as GTM Sales, Operations, Marketing, and Corporate Functions.

Local Expertise

Provide expert guidance on employment legislation, labour relations, Occupational Health (Arbo) and HR best practices specific to the Netherlands and Belgium. Experience working with Works Councils is preferred. Lead efforts to optimize the current occupational health set-up, improving effectiveness and compliance of the Arbo framework across both countries

Responsibilities

Serve as the primary HRBP for VPs and below in the Netherlands and Belgium, aligning HR strategies with business goals and acting as a trusted advisor and coach.; Drive initiatives focused on talent development, organizational effectiveness, workforce planning, and change management.; Support and advise leaders on complex employee relations issues, engagement strategies, and culture development, ensuring compliance with Dutch and Belgian labour laws. Work in close collaboration with the Employee Relations team on matters requiring Works Council engagement, ensuring consistent, well-coordinated positions and messaging.; Support succession planning, performance management, and leadership development in collaboration with COEs Centres of Excellence (COEs).; Partner with business leaders to manage organizational changes including restructures, integrations, and transitions.; Use people analytics and workforce data to drive decision-making and provide insights to the business.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; 12+ years of progressive HRBP or HR generalist experience, ideally within a multinational or matrixed environment.; Experience in direct client support and management coaching experience as well as team development/management; Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.; Proficiency with HRIS systems (e.g., Workday) and HR analytics tools.; Strong skills in coaching, employee relations, and change management.; Ability to manage multiple stakeholders and priorities across regions.; Experience working with Go-To-Market commercial sales teams is preferred.; Fluent in English, plus an additional language, is a strong advantage.; Strong knowledge of local labour law and HR practices in the Netherlands & Belgium. Knowledge across the other countries is a strong advantage,; Experience supporting Senior Director-level leaders and below.