Senior Implementation Engineer I

Cleo is the AI-native supply chain orchestration company built on modern EDI. Its platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence. The role focuses on configuring EDI, API, and communication protocols, building and troubleshooting business processes and ERP integrations, and supporting customer workshops and UAT.

Responsibilities

Understand customer requirements and propose solutions by SA; Own end-to-end EDI and integration implementations for enterprise customers; Configure integrations, support UAT, and build expertise toward Solution Architect roles; Configure EDI, API, and communication protocols (AS2, SFTP, VAN); Build, test, and troubleshoot business processes, ERP integrations, and data mappings; Implement REST/SOAP APIs with OAuth and security controls; Support customer workshops, UAT, and issue resolution; Apply performance, security, and implementation best practices

Requirements

B.E./B.Tech with 2–4 years of EDI, B2B integration, or middleware experience; Knowledge of ANSI X12, EDIFACT, AS2, SFTP, APIs, and ERP integrations (SAP preferred); Experience with BPS, data mapping, REST/SOAP APIs, OAuth, and UAT; Strong troubleshooting and customer-facing implementation skills

Nice to have

Experience with supply chain domains: retail, grocery, 3PL/logistics, or manufacturing; Prior exposure to legacy B2B tools (Sterling, Gentran, OpenText) — helpful for migration projects; Familiarity with AI tools for documentation, analysis, or delivery acceleration; Supply chain domain, legacy B2B tools, or AI tool experience is a plus

Benefits

Group Medical Insurance & Group Personal Accident Insurance coverage; PF & Retiral benefits; Flexible PTO and company holidays; Wellness Benefit of 15000 per year; Cleo Cares - CSR initiatives