Senior Implementation Manager

Inspiren offers a complete and connected technology ecosystem for senior living. As a Senior Implementation Manager you will be responsible for leading multiple product implementations across the country, with a focus on strategic accounts, ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The role drives hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager.

Responsibilities

Lead multiple product implementations across the country, with a focus on strategic accounts; Drive hardware and software delivery and hit project milestones; Execute training; Transition customers and sites to a clinical success manager; Develop and implement project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction and other key KPIs; Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support; Manage operational/tactical relationships with key customer stakeholders and act as primary point of contact for implementation engagements; Partner with Go-to-Market to understand customer needs and tailor solutions; Drive process improvements within the end-to-end implementation process, leveraging lean tools such as value-stream mapping

Requirements

Bachelor's degree in engineering, information technology, or a related field; A minimum of 8 years' experience in an implementations, project management, or professional services role, including experience supporting strategic or enterprise accounts; Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector; Excellent project management skills, with a track record of delivering complex projects on time and within budget; Know-how of lean tools/methodologies; Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders; Ability to travel up to 80%, on short notice, and as needed for customer engagements

Nice to have

PMP certification (strongly preferred); Experience in the health-tech or high-tech sector; Know-how of lean tools/methodologies

Benefits

Competitive compensation with strong base salary and variable compensation where applicable; Equity ownership; Semiannual reviews; Access to leading AI tools and company-wide training; Comprehensive medical, dental, and vision coverage; Mental-health resources and employee-assistance programs; 401(k) retirement plan; HSA and FSA options; Company-paid life and disability insurance; Flexible PTO; Five paid sick days annually; Company-observed holidays and company-wide recharge periods; Up to 12 weeks of paid parental leave; Additional leave for birthing parents; Fertility and family-building benefits; Paid caregiver and bereavement leave; Hybrid and remote arrangements; Home-office, internet, or phone reimbursement where applicable