Senior Implementation Project Manager

As a Senior Implementation Project Manager, you’ll lead complex and enterprise customer implementations from discovery through launch and transition to ongoing success. Reporting to the Manager, Implementation Project Management, you’ll guide multiple workstreams, align customer and internal stakeholders, and turn technical and business goals into clear delivery plans and measurable outcomes. Your work will help organizations adopt secure, productive ways of working and advance 1Password’s mission to create a safer, simpler digital future. This is a remote opportunity within Canada and the US, with a preference for Pacific Time coverage.

Responsibilities

Lead complex and enterprise 1Password implementation and onboarding projects from discovery through launch, owning scope, timelines, dependencies, risks, and next steps; Establish clear operating models for customer engagements, including integrated plans, governance, communication rhythms, decision rights, escalation paths, and durable documentation; Partner with customer executives, sponsors, champions, technical owners, and internal teams to understand business and security goals and guide implementation decisions; Coordinate closely with Technical Account Managers, Customer Success Managers, Account Executives, Product partners, Implementation Consultants, and other specialists to address customer requirements and technical dependencies; Lead kickoffs, discovery sessions, status meetings, executive updates, launch-readiness reviews, and transition activities for ongoing customer success; Take ownership of ambiguous or at-risk engagements by diagnosing root causes, managing tradeoffs, creating recovery plans, and communicating recommended actions; Mentor and coach project management colleagues, create reusable guidance and playbooks, and identify improvements that strengthen delivery consistency and the customer experience

Requirements

Bring 5+ years of experience in project management, implementation, professional services, or a related field within Business-to-Business Software as a Service (B2B SaaS); Lead complex customer implementations involving multiple workstreams, changing conditions, competing priorities, and diverse stakeholder groups; Demonstrate experience delivering paid professional services or implementation packages, including managing scope, tracking project time, and delivering within agreed timelines; Translate customer goals into practical strategies, project plans, milestones, decisions, and next steps while surfacing risks and dependencies early; Communicate clearly with technical and business stakeholders, including executive audiences, and lead difficult conversations with sound recommendations; Bring strong technical curiosity and the ability to learn products quickly, with familiarity across SaaS, identity providers, single sign-on (SSO), System for Cross-domain Identity Management (SCIM), Active Directory, command-line interfaces (CLI), endpoint management, or device trust; Hold a Project Management Professional (PMP) certification and demonstrate a commitment to mentoring colleagues, improving delivery practices, and using artificial intelligence (AI) responsibly to strengthen research, preparation, documentation, and workflows

Benefits

Annual base salary of $106,000 USD to $148,000 USD (USA-based roles) or $97,000 CAD to $136,000 CAD (Canada-based roles); Commission-eligible; Immediate participation in benefits program (health, dental, 401k or RRSP and many others); Generous paid time off; Equity grant; Participation in incentive programs where applicable; Maternity and parental leave top-up programs; Competitive health benefits; Generous PTO policy; RSU program for most employees; Retirement matching program; Free 1Password account; Paid volunteer days; Peer-to-peer recognition through Bonusly; Remote-first work environment