Senior IT Business Analyst

A vibrant tech company that augments and empowers technical teams for international and Greek clients, offering coaching, continuous learning, and innovation. Tech professionals augment teams at global leaders such as Austrian Post, Red Hat, and Swissquote. The role involves leading requirement discovery, defining requirements, partnering with Engineering, driving UAT, and improving BA practices.

Responsibilities

Lead requirement discovery: facilitate workshops, align stakeholders, and drive clarity in ambiguous problem spaces; Define and document functional and non-functional requirements, business rules, and process changes; Produce high-quality artifacts: process maps, specifications, use cases, data mappings, and acceptance criteria; Partner with Engineering to design solutions, evaluate trade-offs, and manage dependencies across systems; Drive end-to-end UAT strategy (scenarios, test data, execution support, defect triage) and ensure business readiness; Support change management: documentation, training support, release notes, stakeholder comms; Improve BA practices: define templates/standards, coach junior analysts, and elevate ways of working; Use data to validate outcomes and propose improvements (KPIs, funnel analysis, operational metrics)

Requirements

5+ years of experience as an IT Business Analyst / Senior BA / Functional Analyst in technology-driven environments; Proven ability to operate across multiple stakeholders and systems, delivering complex initiatives end-to-end; Strong process and systems thinking; ability to connect business goals to technical implementation; Advanced communication and facilitation skills; confident in influencing decisions without formal authority; Strong understanding of Agile delivery and how to support teams from discovery through release

Nice to have

Experience with integration-heavy environments (APIs, event-driven systems, microservices); Knowledge of BPMN/UML, and experience creating data flow / sequence diagrams; Certifications (e.g., IIBA ECBA/CCBA/CBAP, Agile BA, PSPO/CSPO)

Benefits

Tailored Remuneration Package with a competitive salary; Private Health Care Insurance; Ticket Restaurant Card; Psychological Support through a professional helpline for you and your family, with 5 free sessions; Internal Coaching Program; Personal Development Plan tailored with your coach; 360° Continuous Feedback Model; Unlimited Training & Learning resources (Udemy, Coursera, Pluralsight) from day one; Career Development Pathways including mentoring and leadership programs; Chapters (Internal Communities); Diverse Customer Ecosystem; Onboarding Buddy; Flexible Working conditions tailored to your assigned account; Work-Life Balance culture