Senior IT Systems Engineer

We are looking for an engineer who can walk into messy, cross-functional workflows and turn them into clean, automated systems that scale. This role focuses on identifying high-friction operational processes across the company and replacing them with durable, API-driven automation. You will work across IT, Security, Engineering, and Business teams to reduce manual work, improve reliability, and build systems that scale with the company. This is not a ticket-driven IT role. You will operate with a high degree of ownership, driving initiatives end-to-end from problem discovery through implementation and rollout. You will be part of the Business Technology - Corporate Engineering team and report to the Director of Business Technology.

Responsibilities

Identify and automate high-impact operational workflows across onboarding, offboarding, access management, and service delivery; Replace manual, fragmented processes with scalable, API-driven systems; Build and maintain integrations across HRIS, identity providers, SaaS platforms, and cloud environments; Develop internal tools and automation using platforms like Retool, Okta Workflows, and custom scripts or services; Apply infrastructure-as-code to manage and version system configurations; Incorporate AI into workflows to improve efficiency in areas like ticket routing, knowledge retrieval, and decision support; Design and automate access and security workflows that enforce least-privilege and auditability; Own and drive cross-functional initiatives end-to-end, from problem definition through implementation and rollout

Requirements

Must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday; 4–7+ years of experience in IT, platform engineering, automation, or similar roles; Strong scripting or programming ability in Python, Go, Node.js, PowerShell, or similar; Experience building API-driven automation across multiple systems; Ability to design and implement workflows that span multiple tools and teams; Experience with infrastructure-as-code such as Terraform or similar; A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Nice to have

Hands-on experience with identity and access systems (Okta, SSO, SCIM, RBAC), including implementation and ongoing management; Proven ability to build and scale internal tools using platforms like Retool or other low-/no-code solutions; Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk; Practical experience leveraging AI/LLMs to streamline and enhance operational workflows; Strong understanding of compliance and security standards (HIPAA, SOC 2, HITRUST) and how they shape systems and processes; Focused on driving meaningful outcomes; Able to identify root-cause, system-level issues and design durable solutions rather than quick fixes; Comfortable navigating cross-functional environments with competing priorities and constraints; Operates with urgency while building scalable, maintainable solutions; Defaults to automation and efficiency wherever possible

Benefits

Equity incentive; Competitive benefits plans; Flexible PTO; Medical/Dental/Vision plan options; 401(k); Teladoc Health; Consistent coaching to help you grow