Senior Manager, Clients

We're seeking a dynamic and results-oriented Senior Manager, Clients to lead integrated media strategy, planning, and execution for a portfolio of client accounts. This role is pivotal in driving client success by overseeing the holistic communication ecosystem, including offline, digital, and O2O solutions. You will be responsible for building strong client relationships, ensuring exceptional service delivery, and contributing to the strategic growth of our clients' businesses and the agency's capabilities.

Responsibilities

Develop and drive comprehensive integrated media strategies and plans that align with client objectives and deliver measurable results; Serve as a primary point of contact for assigned client accounts, building and maintaining strong, trusted relationships with key client stakeholders; Oversee the end-to-end implementation and optimization of media campaigns across all platforms; Analyze campaign performance data, develop optimizations, and provide regular, insightful reports and presentations to clients; Assist Director and Team Leaders in coaching and mentoring junior staff; Anticipate, review, and present point-of-views on media trends, issues, developments, and opportunities; Work closely with local market planning teams, internal specialist resources, and other internal departments; Identify opportunities to gain additional revenue from existing clients and actively participate in new business pitches; Understand the client’s market position to achieve optimal negotiation for clients and ensure projects/campaigns are tracked and measured based on agreed media efficiencies

Requirements

Minimum 5 years of experience in media planning, buying, implementation, and client servicing within the media industry; Strong understanding and working knowledge of both traditional and new media across all platforms; Excellent client relationship management, communication, and presentation skills, with the ability to persuade clients on new approaches; Strong analytical mind and problem-solving skills; proficient in Excel; Proven ability to develop and execute strategic media plans and translate them into effective buys; Experience in overseeing and quality controlling media monitoring, campaign optimization, and post-analysis; Fluent in English and Cantonese. Fluency in Mandarin is a must for certain client portfolios; Demonstrated drive, initiative, and a "can do" attitude; Passion for "new" media communication and evolving technology

Nice to have

Experience working in a matrixed organization; Knowledge of WPP Media brands and capabilities; Experience with organizational transformation and change management

Benefits

Competitive medical; group retirement plans; vision insurance; dental insurance; significant paid time off; preferential partner discounts; employee mental health awareness days; employee resource groups; in-office events