Senior Manager, Construction

The Senior Manager, Construction is responsible for leading Roofstock's Construction organization, overseeing the execution of renovation, turn, and capital improvement programs across multiple markets. This leader is accountable for operational performance, team development, vendor strategy, and continuous process improvement while ensuring projects are delivered safely, on budget, on schedule, and in accordance with Roofstock quality standards.

Responsibilities

Lead, coach, and develop a team of Construction Specialists and Senior Construction Specialists; Own operational performance of the Construction organization; Establish and monitor KPIs including turn cycle time, budget adherence, quality, customer satisfaction, contractor performance, and team productivity; Drive operational excellence by developing standardized processes, playbooks, and quality controls; Partner with Vendor Management to build and maintain a high-performing contractor network; Travel regularly to supported markets to inspect properties and validate quality standards; Lead workforce planning efforts; Collaborate cross-functionally with Property Management, Field Operations, Asset Management, Product, Finance, and People Operations; Champion AI, automation, and technology-enabled workflows; Analyze operational and financial performance; Manage escalated construction issues; Develop and manage departmental budgets; Build organizational capability through hiring, onboarding, coaching, succession planning, and leadership development; Represent the Construction organization in executive business reviews and strategic planning initiatives.

Requirements

10+ years of experience in residential construction, renovations, property maintenance, or a related field, with progressively increasing leadership responsibility; 5+ years leading managers, supervisors, or high-performing operational teams in a multi-market environment; Demonstrated success leading multi-market operations with accountability for quality, budget, service levels, and execution; Strong understanding of residential construction practices, estimating, scopes of work, contractor management, and project lifecycle management; Experience developing operational processes, driving change management, and leading continuous improvement initiatives; Strong analytical skills with experience using operational metrics and data to make business decisions; Exceptional communication and stakeholder management skills with the ability to influence cross-functional partners and executive leadership; Experience managing departmental budgets, operational planning, and resource allocation; Proven ability to develop leaders, build high-performing teams, and create a culture of accountability and engagement; Must be authorized to work in the U.S.

Benefits

Generous PTO Policy; 12 Paid Holidays; Volunteer Time Off; Paid Parental Leave; 401k Program; Wellness and home office/cell phone subsidies; Robust health, dental, vision insurance, and more