Senior Manager, Customer Engineering, Central Eastern Europe & Israel - Hebrew Speaking

The Manager, Customer Engineering leads a team of Customer Engineers who own the full customer technical journey from initial discovery through long-term adoption, retention, and account expansion in Central Eastern Europe & Israel. Sitting within the GTM organization and reporting to a Customer Engineering Senior Leader, this is a player-coach role where you will step into the field and lead by example while managing daily, forecasting weekly, and hiring always.

Responsibilities

Recruit, onboard, coach, and retain a diverse team of Customer Engineers; Manage the team's opportunity pipeline, forecast new business and expansion weekly, and own the accuracy of the team's number; Be accountable for team achievement of new business acquisition, expansion, adoption, and consumption targets; Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews; Ensure the team operates efficiently within established GTM processes; Champion adoption of AI agents, LLMs, and automation tools across the team; Serve as the voice of the team and territory in leadership meetings; Model Cloudflare's values and build an inclusive, high-performance team culture

Requirements

5+ years of proven experience leading quota carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment; Track record of hiring, developing, and retaining technical talent; Prior quota-carrying Solutions Engineering, Customer Engineering, Sales Engineering, or related technical field experience is strongly preferred; Ability to white-board, design, and articulate complex enterprise network and security architectures; Excellent communication skills to translate technical concepts into business outcomes for engineers and C-level executives; Demonstrated success owning and forecasting a revenue number, preferably in enterprise B2B SaaS or infrastructure; Deep understanding of enterprise sales cycles, SaaS metrics, ACV, renewal, and expansion motions; Excellent people management and coaching skills; Exceptional written and verbal communication in both English and Hebrew; Familiarity with AI-augmented workflows, LLMs, and automation approaches; Fluency in at least two or three technical areas: Internet fundamentals, Security, Performance, or Platform/Cloud fluency; Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field

Nice to have

Experience with Cloudflare's product portfolio or familiarity with CDN, security edge, Zero Trust, developer platform, or AI workloads; Experience managing managers or teams distributed across regions and time zones; Track record of improving operational cadence, enablement, and forecasting discipline in a fast-growing technical sales organization; Understanding of compliance frameworks such as PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP; Background from hyperscalers, digital natives, distributed systems environments, or startups

Benefits

Competitive base salary; Variable compensation tied to team performance; Eligibility to participate in Cloudflare's equity plan; Eligibility for incentive compensation under Cloudflare's Sales Compensation Plan