Senior Manager, Global Communications

As Senior Manager of Global Communications, you'll architect and execute a bold communications vision that positions Constant Contact at the forefront of the small business revolution. This is a transformational role for a strong communications leader ready to shape how millions of entrepreneurs worldwide connect, grow, and thrive. You'll be the strategic force behind our most ambitious communications initiatives—driving breakthrough earned media campaigns, establishing our executives as the definitive voices in digital marketing, and orchestrating global communications strategies that fuel business growth and industry leadership. Reporting to the Vice President of Corporate Communications, you'll work directly with our CEO and executive leaders to shape a brand that's as bold and innovative as the customers we serve.

Responsibilities

Pioneer innovative PR strategies that catapult Constant Contact's visibility and market leadership across global markets; Cultivate powerful media ecosystems with tier-1 journalists, industry tastemakers, and influential voices who shape the small business landscape; Transform our leaders into sought-after voices who define the future of small business success and digital marketing evolution; Design and execute thought leadership campaigns that establish Constant Contact executives as the go-to authorities for media, conferences, and industry forums; Craft story frameworks that transform how the world understands small business potential and digital marketing innovation; Create breakthrough marketing strategies for data releases that generate widespread media coverage and establish Constant Contact as the research authority; Spearhead communications strategy across all international markets, ensuring cohesive brand presence while driving local market relevance; Build and guide world-class regional teams and agency partnerships that deliver exceptional results across diverse markets; Develop crisis communication strategies that protect and enhance brand reputation during challenging moments; Execute complex, multi-stakeholder initiatives with flawless precision and unwavering attention to detail

Requirements

8+ years of progressive communications leadership in consumer technology or small business-focused environments and/or top PR agency experience working with clients in the consumer tech and/or SMB tech space; 4+ years directing complex, multi-market communications programs that delivered transformational business results; proven track record of generating breakthrough media coverage in premier business and technology publications; demonstrated expertise in executive positioning and internal/external communications alignment; master of data-driven storytelling with experience transforming research into compelling media narratives; global communications expertise with successful multi-market campaign leadership; crisis communications mastery with proven ability to navigate complex reputation challenges; exceptional project management skills with meticulous attention to detail and flawless execution standards; natural cross-functional collaborator who builds consensus and drives results across complex organizations; strategic thinker who translates ambitious business visions into executable communications strategies; detail-oriented perfectionist who maintains exceptional standards while scaling impact; cultural intelligence and global perspective with deep understanding of international market dynamics

Nice to have

Degree in communications, business, or related field; Deep expertise in marketing technology, small business services, or entrepreneurship ecosystems; Extensive international market experience; Proven track record of award-winning campaigns

Benefits

Health and welfare benefits including paid leave; generous paid time off policy and competitive benefits package; culture of diversity and inclusion; career growth opportunities; professional development opportunities; work flexibility and hybrid work model; eligibility for additional on target commission pay or bonus