Senior Manager, Network Operations

Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations. This role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments. The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment.

Responsibilities

Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments; Lead a team of network engineers, providing coaching, prioritization, and technical guidance; Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements; Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration; Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed; Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices; Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts; Improve monitoring, alerting, and observability practices using tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related platforms; Ensure network changes follow established change management, documentation, compliance, and operational governance processes; Maintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction; Support vendor management activities, including technical reviews, support escalations, renewals, and service performance discussions; Collaborate with cross-functional teams to support business growth, new site deployments, cloud connectivity, application performance, and infrastructure modernization efforts

Requirements

Bachelors degree in Technical Field or Equivalent; CCNP or equivalent enterprise networking certification, or comparable hands-on experience; Enterprise network operations, troubleshooting, implementation, and support across hybrid cloud and on-premise environments; Routing and switching technologies, including BGP, OSPF, EIGRP, VLANs, VRFs, STP, Layer 2/Layer 3 design, and high-availability network topologies; Next-generation firewalls; Wireless networking; VPN technologies, IPSec, GRE, NAT, QoS, load balancing, and secure remote access solutions; Monitoring and diagnostic tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related observability platforms; Network platforms including Juniper, Palo Alto Networks, Cisco Meraki, and Opengear; Cloud networking concepts; Network documentation, standards, change control, incident management, and operational runbooks; 5+ years of experience in enterprise network engineering, network operations, or infrastructure operations; 5+ years of experience leading or managing technical network teams; Experience managing on-call rotations, escalation processes, incident response workflows, and operational support models; Demonstrated ability to coach engineers, set priorities, improve team execution, and maintain accountability; Ability to balance hands-on technical work with team leadership, operational planning, and cross-functional coordination; Experience supporting high-availability environments where uptime, security, and compliance are critical

Nice to have

CCIE or equivalent expert-level networking certification; Juniper JNCIP or JNCIE; Palo Alto PCNSE; AWS Certified Advanced Networking Specialty; AWS Certified Solutions Architect – Professional; ITIL Foundation v3/v4; Experience working in a HIPAA-regulated biotech, pharma, healthcare, or life sciences enterprise; Palo Alto Networks; Cisco Meraki; AWS

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program