Senior Manager of QA Engineering – Cloud Networking

Extreme Networks is seeking a Senior Manager, QA Engineering to lead quality strategy and execution for our Cloud Networking platform. In this role, you will build and scale a high-performing quality engineering organization responsible for the reliability, scalability, and security of our cloud-managed networking solutions (Extreme Platform ONE, ExtremeCloud IQ, and related SaaS services). You will partner closely with Development, Product Management, DevOps/SRE, and Customer Support to ensure every release meets the highest standards of quality before it reaches our customers.

Responsibilities

Lead, mentor, and grow a team of QA engineers and SDETs across manual, automation, performance, and security testing disciplines; Define and drive the End to End Integration and System quality strategy, test methodology, and release quality gates for the Cloud Networking product portfolio; Own end-to-end test planning and execution for cloud-native, multi-tenant SaaS applications, including functional, regression, scalability, resiliency, and upgrade testing; Champion a shift-left quality culture by leveraging AI, embedding automated testing, CI/CD quality gates, and observability into the development lifecycle; Partner with Engineering and Product leadership to assess release readiness, manage risk, and make data-driven go/no-go decisions; Build and scale test automation frameworks for APIs, microservices, UI, and network device/cloud integration testing; Establish and track quality metrics (defect escape rate, test coverage, MTTR, automation ROI) and report on quality health to senior leadership; Drive root cause analysis and continuous improvement processes for escaped defects and customer-impacting issues; Collaborate with cross-functional and globally distributed teams, including outsourced/offshore QA partners, to ensure consistent quality practices; Manage QA budget, tooling investments (e.g., test management, automation, performance/load testing platforms), and vendor relationships; Stay current with industry best practices in cloud networking, SD-WAN, Wi-Fi, and network access control to inform test strategy

Requirements

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience); 10+ years of software quality engineering experience, including 4+ years in a QA leadership/people management role; Proven experience testing cloud-based/SaaS platforms; networking domain experience (switching, wireless, SD-WAN, or network management) strongly preferred; Hands-on experience building and scaling test automation frameworks (e.g., Selenium, Cypress, PyTest, Robot Framework) and API testing tools (Postman, REST Assured); Strong understanding of CI/CD pipelines and DevOps practices (Jenkins, GitLab CI, Docker, Kubernetes); Experience with cloud platforms such as AWS, Azure, or GCP, and microservices-based architectures; Solid grasp of performance, load, scalability, and security testing methodologies; Excellent leadership, communication, and stakeholder management skills, with a track record of building high-performing, globally distributed teams; Experience with Agile/Scrum development methodologies

Nice to have

Experience testing network management/monitoring platforms or IoT/edge device integrations; Familiarity with observability and monitoring tools (Grafana, Prometheus, Datadog, Splunk); Certifications such as ISTQB, CSM/CSPO, or cloud certifications (AWS/Azure); Experience in a networking or telecommunications hardware/software company

Benefits

Competitive salary, bonus; Comprehensive health, dental, and vision benefits; 401(k) with company match; Opportunity to shape quality engineering for a rapidly growing cloud networking business