Senior Manager, ROBO Shop (Automated Retail) Operations

POP MART is seeking a dynamic and results-driven Senior Manager, ROBO Shop Operations to lead the strategy, performance, and continued expansion of our automated retail business across the United States. In this pivotal leadership role, you will own the U.S. ROBO Shop business end to end, overseeing business planning, financial performance, network expansion, operational excellence, and field team development. You will be responsible for driving sales and profitability while ensuring consistent execution across a rapidly growing network of automated retail locations. This is a highly visible leadership position requiring approximately 50% travel throughout the United States, with regular collaboration across regional teams and global headquarters.

Responsibilities

Own the U.S. ROBO Shop business end to end, including the annual business plan, sales and profitability targets, and the channel P&L; Develop and execute the U.S. ROBO growth strategy, aligned with the North America retail strategy and global HQ direction; Lead the ROBO expansion roadmap, including market prioritization, site selection, and negotiation of placement and lease agreements; Oversee new machine rollouts from site readiness through launch, including installation scheduling, permitting, vendor coordination, and opening execution; Monitor and analyze key performance metrics and drive action plans to improve results; Make data-based decisions on machine relocation, optimization, or exit; Set and enforce operating standards and SOPs for machine management, restocking, maintenance, sanitation, inventory control, and customer issue resolution across all U.S. locations; Partner with Merchandise, Planning, and Logistics teams on assortment, allocation, replenishment, and new IP launches; Manage third-party service providers and contract performance and cost control; Lead, coach, and develop Operations District Managers and field teams; Serve as the senior point of contact between the North America team and HQ; Present business performance, insights, and recommendations to the Head of Retail and senior leadership; Lead key regional projects where ROBO supports the broader retail strategy, including store openings, exhibitions, pop-ups, and trade events

Requirements

Bachelor's degree in Business, Operations, or a related field preferred, or equivalent experience; 8+ years of experience in retail operations, multi-unit operations, vending or automated retail, or a related field, including 3+ years leading teams across multiple locations or markets; Proven track record of owning a P&L and delivering sales and profitability growth; Experience leading network expansion or new-site rollouts, including site selection and landlord or partner negotiations; Strong analytical skills, with the ability to use performance data and dashboards to make decisions and drive results; Demonstrated ability to build, lead, and develop high-performing teams in a fast-growing, evolving environment; Exceptional communication and influencing skills, including experience presenting recommendations to senior stakeholders in a global, matrixed organization; Experience managing third-party vendors and service contracts; Ability and willingness to travel approximately 50% within the U.S.; Strong business acumen with demonstrated expertise in P&L management, financial planning, budgeting, and operational performance; Strategic thinking and execution capabilities; Strong analytical and problem-solving skills; Proven leadership and talent development skills; Excellent communication, presentation, and stakeholder management skills; Strong negotiation and vendor management capabilities; Ability to manage competing priorities and lead cross-functional initiatives in a fast-paced, entrepreneurial environment; Comfortable working within a global, matrixed organization and collaborating with international teams; Proficient in Microsoft Office, business reporting tools, and operational performance dashboards; Must be able and willing to travel extensively throughout the United States; Must be able to remain in a stationary position for extended periods while operating a computer or other office equipment; Must be able to stand, walk, and move through retail and ROBO Shop environments during site visits and operational assessments; Must be able to occasionally lift or move items weighing up to 25 pounds

Nice to have

Experience in vending machine, kiosk, or automated retail operations; Experience working with Asia-headquartered companies

Benefits

401(k); Health insurance; PTO; Paid sick leave; Family leave; On-the-job training; Leadership development; Stretch assignments; Eligibility to participate in the Company's incentive compensation program