Senior Manager, Underwriting

The Senior Manager, Underwriting is the operational leader of the New Business Underwriting team, responsible for translating strategic direction from the Director of New Business Underwriting into day-to-day execution. This role owns team performance, service delivery, and underwriter development — ensuring the team operates with consistency, quality, and efficiency. The Senior Manager is a seasoned underwriting professional whose technical expertise is sought out by team members, and who can make sound, independent decisions in complex or ambiguous situations without waiting for direction.

Responsibilities

Lead day-to-day underwriting operations; Own team adherence to service levels, underwriting guidelines, and quality standards; Serve as the primary internal escalation point for complex submissions, risk evaluations, and underwriting judgment calls; Manage workload distribution and capacity across the team; Oversee training and SOP currency; Directly manage a team of underwriters; Coach and develop team members; Partner with the People team and the Director on performance management, coaching plans, hiring, and offboarding; Identify hiring needs and lead recruiting for high-quality underwriters; Identify, develop, and implement process improvements; Gather feedback from underwriters and internal partners to surface operational gaps; Provide reporting and performance data to the Director and leadership; Support implementation of new underwriting tools, best practices, and product or pricing changes; Serve as an operational point of contact for partner agents; Partner with Business Development to support retention and partner engagement

Requirements

High school diploma/GED required; Minimum 8 years of commercial insurance experience required; Minimum 4 years of progressive leadership experience in commercial insurance underwriting; Disciplinary expertise sought out by peers and team members, strong technical underwriting judgment with the ability to handle complex risks independently; Proven ability to manage operational execution across a team, balancing throughput, quality, and team development simultaneously; Skilled at translating strategic direction into operational plans and guiding a team through execution, including during periods of change or ambiguity; Strong data fluency, able to track team performance metrics, identify trends, and communicate findings clearly to leadership; Effective cross-functional communicator, builds trust with internal partners and escalates appropriately without over-relying on the Director; Advanced problem-solving skills with the ability to navigate multi-layered situations and anticipate downstream impacts; Experience with performance management, coaching plans, and talent development; Knowledge of insurance underwriting best practices, service metrics, and customer experience operations; Proficiency in G-Suite tools and collaboration platforms

Nice to have

Bachelor's degree or equivalent experience; Workers' compensation underwriting experience; Experience leading managers or team leads; Progress toward or attainment of a professional designation (CPCU, ARe, or equivalent); Slack preferred

Benefits

Competitive cash compensation; Comprehensive health plans; Generous PTO; Future focused 401k match; Generous parental and caregiver leave; Core values reflected in our work; Possible discretionary bonuses based on company performance