Senior NOC Engineer

As a Senior NOC Engineer, you will play a vital role in ensuring the health, stability, and uptime of our production systems. This is a hands-on, operational role requiring a deep understanding of system administration, networking, and incident response. You’ll act as the first line of defense during outages and performance issues, with responsibility for real-time monitoring, troubleshooting, and driving incident resolution in a 24/7 environment. If you enjoy working with infrastructure at scale and thrive in fast-paced environments, this is the role for you.

Responsibilities

Monitor production systems and applications to ensure consistent uptime, performance, and availability; Respond to and manage incidents, alerts, and outages in real time, coordinating appropriate responses; Conduct root cause analysis (RCA) and implement corrective and preventive actions; Troubleshoot system, application, and network issues escalated by monitoring systems or support teams; Participate in 24/7 shift rotations, including weekends and holidays, to ensure continuous support; Collaborate with engineering and product teams to improve observability and monitoring frameworks; Develop and update SOPs, runbooks, and internal knowledge bases to ensure process consistency; Maintain compliance with internal security, audit, and operational standards; Recommend and implement automation and monitoring improvements to increase efficiency and reduce incident frequency; Engage in post-incident reviews and help drive blameless postmortems and process improvement initiatives

Requirements

2+ years of hands-on experience in Linux/Unix systems administration and network troubleshooting; Solid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, TLS, IPSec; Experience monitoring and managing applications like Apache, Tomcat, MySQL; Proficient in scripting using Shell, Python, or Ruby for automation; Experience with monitoring/logging tools such as Nagios, Datadog, New Relic, ELK, Splunk, or Sumo Logic; Familiarity with incident management platforms like PagerDuty, JIRA, or ServiceNow; Basic knowledge of web technologies including HTML, CSS, JavaScript, and backend fundamentals; Experience with public cloud platforms; Hands-on experience with Docker and Kubernetes; Working knowledge of CI/CD pipelines and tools like Jenkins; Familiarity with Infrastructure-as-Code using Terraform; Excellent communication skills and ability to work with cross-functional teams including DevOps, SRE, and Security

Nice to have

AWS