Senior Operations Analyst

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future.

Responsibilities

Reconciliation of client funds received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes; Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs; Completion and verification of clients beneficiaries, in accordance with internal processes; Conduct post-payment investigations, following up with Ebury's Liquidity Providers and Partner Banks until full resolution; Contact Ebury's Liquidity Providers and Partner Banks to ensure transaction queries are prioritized and incidents are investigated promptly; Conduct updates and 4-eyes controls on client information as part of Ebury's Ongoing Due Diligence, adhering to the relevant processes and procedures; Review of transactions and 4-eyes approval subject to Financial Crime Screening review, adhering to established processes and procedures and escalating as appropriate; Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, in a manner appropriate to the nature of the query and the client in question; Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes; Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed; Support in the delivery of induction training for new starters as well as continue to support colleague learning and development; Resolve day-to-day issues arising during daily processes, and escalating more complex challenges via the appropriate channel; Support in ad-hoc projects within the department and wider business, as required; Contribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk; Adhere to all internal policies, processes and procedures; Quality standard, dealing with substandard work productively & constructively; Uphold and reinforce company and departmental values; Ability to consistently meet Quality KPI's / SLA's as determined by the role; Help all analysts to understand accountability and importance of owning outputs; Takes responsibility and ownership of any allocated workload and takes accountability for the output of team members needing support

Requirements

Understanding of the main FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these; Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in which Ebury operates; Advanced knowledge of SWIFT in a cross-border payments context, including MX and MT message types; Strong communication skills, both verbal and written; Highly empathetic, with strong active listening skills; Understanding of fraud risks present in a payments environment, including red flags and indicators of suspicious or concerning activity; Understanding risks relevant to the payments and FX market, and the red flags that are indicators of these; Client-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations; Proactive, with the ability to work effectively within a fast-paced and high pressure environment; Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed; Diligent, with excellent attention to detail; Effective critical thinking skills, with the ability to find solutions to problems independently; Co-operative, and comfortable working in a team environment; Curious and engaged, takes ownership of own learning journey by asking questions and seeking out new information; Adaptable, with the ability to cope with changing products, processes and procedures; Motivated and driven, with a desire to make Ebury a success; Proactive problem solver who takes immediate ownership of daily operational bottlenecks and independently resolves or escalates complex issues; Collaborative team player, with the energy to support team cohesion and mentor junior analysts to help scale Ebury's Asia Pacific business operations; Highly numerate and detail-oriented, with strong analytical skills to identify patterns, errors, or data discrepancies in operational workflows; Strong organizational and time-management skills, with the proven ability to meet tight SLAs, multi-task, and efficiently execute daily deliverables; Strong interpersonal and communication skills to build seamless working relationships with immediate peers, internal departments, and external banking partners; Agile and highly adaptable, with a proven capacity to quickly learn, adopt, and master new products, systems, and changing operational procedures

Nice to have

Experience with the FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these will be considered

Benefits

Competitive Starting Salary with an annual discretionary bonus; Dedicated Mentorship from experienced managers; Cutting-Edge Technology with state-of-the-art tailor made tools and systems; Clear, Accelerated Career Progression with defined pathways to leadership and specialist roles; Dynamic & Supportive Culture with a collaborative environment; Generous Benefits Package tailored to location, which typically include health care and social benefits; Central Sydney Office with excellent transport links