Senior Operations Controller

As a Gucci Senior Operations Controller, you will be proactively contributing to the stores’ operational governance, inventory integrity, compliance, and luxury service enablement. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and stockroom issues. You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.

Responsibilities

Oversee and execute shipping and receiving process and report any issues to Store Director or Operations Manager; Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including transfers, RTVs and damages; Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation; Develop and share ideas to increase efficiency and reduce operational costs; Support the team in the selling process, ensuring the highest level of client experience; Communicate all discrepancies/issues immediately to management; Process repairs and damages on a timely basis according to company guidelines; Assist with physical maintenance of the boutique when needed; Pack, handle, and store merchandise according to Gucci standards; Place orders as needed for all supplies for the office and store; Ensure compliance with company standards, procedures, and security guidelines; Support Store Operations Controllers to ensure an accurate and organized store inventory at all times; Oversee and execute store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.

Requirements

3+ years of previous senior retail operations experience and strong analytical and organizational skills; High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork; Strong organizational skills with the ability to manage inventory efficiently; Attention to details and accuracy in stock management processes; Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise; Ability to work in a fast-paced environment and handle multiple tasks simultaneously; Good communication skills to collaborate with store management, sales teams, and other staff members; Flexibility to work varied hours, including weekends and holidays, as required by the retail industry; Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.