Senior Operations Manager – Casino & Sportsbook

We are looking for a Senior Operations Manager with proven operational experience in the Portuguese iGaming market, covering both Casino and Sportsbook, who is ready to take the next step in their career and play a strategic role in building an operation from day one. This is a hybrid role based in Portugal, offering the opportunity to join an exciting start-up from day one. It is ideal for an entrepreneurial, hands-on professional with the ambition to build teams, establish processes, and make a direct impact on the company's growth.

Responsibilities

Lead the entire Casino operation, ensuring an outstanding player experience; Oversee the Sportsbook operation and manage relationships with sportsbook providers; Work closely with the Executive Team to define the operational and commercial strategy; Contribute to the P&L by monitoring key metrics such as GGR, NGR, marketing efficiency, and contribution margin; Manage the turnkey platform, third-party suppliers, and product development roadmap; Build and lead teams across Marketing, CRM, and Player Support; Define acquisition, retention, promotional campaign, and VIP strategies; Collaborate with Compliance and other departments to ensure an efficient and fully compliant operation.

Requirements

5+ years of experience in the iGaming industry, including at least 3 years in an operational management role, with proven hands-on experience in the Portuguese regulated market; Proven hands-on experience managing Online Casino operations; Strong understanding of Sportsbook operations, with the ability to manage suppliers, promotions, and performance metrics; Mandatory experience with turnkey platforms such as Digitain, EveryMatrix, BetConstruct, Soft2Bet, The Mill Adventure, or similar; Experience analysing commercial and financial KPIs, including GGR, NGR, margins, acquisition, and retention; A hands-on, results-driven mindset with the ability to thrive in a fast-paced start-up environment; Excellent leadership, organisational, and decision-making skills; Fluent Portuguese and professional-level English.

Nice to have

Experience working for an operator licensed by the SRIJ; Knowledge of platforms such as Digitain, EveryMatrix, BetConstruct, or Soft2Bet; Experience working with Sportsbook providers such as Altenar, Kambi, SBTech, or BetConstruct; Strong knowledge of CRM, Affiliate Marketing, and player retention strategies; Previous involvement in launching an iGaming operator, from licensing through to Go-Live.