Senior Operations Manager (Multifamily)

The Senior Operations Manager will serve as a key operational resource to property teams and senior leadership by supporting day-to-day site operations, leading due diligence and management transition activities for acquisitions, assisting with lease-ups and stabilization efforts, and ensuring operational consistency across the portfolio.

Responsibilities

Provide interim operational support at assigned communities, including temporarily assuming responsibilities of a Property Manager, Assistant Property Manager, or Leasing Manager during staffing transitions, leave coverage, lease-ups, or operational needs; Support and mentor on-site teams to ensure operational excellence, strong customer service, and compliance with company standards and policies; Partner with Portfolio Managers and executive leadership to identify operational challenges and implement corrective action plans; Lead operational due diligence efforts for prospective acquisitions; Lead and coordinate property management transitions for newly acquired communities; Assist with lease-up communities to ensure leasing goals, customer experience standards, and regulatory requirements are achieved; Conduct site inspections, operational audits, and file reviews and provide recommendations for operational improvements; Assist with recruiting, onboarding, and training initiatives for on-site teams; Support implementation and adoption of company systems, technology platforms, and operational best practices, including Yardi, CRM IQ, and other operational software; Review property performance metrics including occupancy, collections, resident satisfaction, maintenance performance, and online reputation scores; Develop and implement operational and marketing recommendations for communities experiencing occupancy or performance challenges; Foster strong internal and external relationships with residents, team members, ownership groups, vendors, and business partners; Maintain a high level of responsiveness, professionalism, confidentiality, and accountability; Travel extensively throughout the portfolio as needed, including overnight travel

Requirements

High school diploma or equivalent is required; 5+ years of progressive experience in the property management industry with at least two years at a Residential Class A apartment building; 2 years of supervisory experience with demonstrated ability to manage and motivate a team effectively; Experience with and solid understanding of financial statements, general accounting principles, budgeting; Understanding of federal fair housing laws and any applicable state and local laws and regulations for property management; Experience with Yardi Voyager and Yardi CRM; Strong project management, organizational, and problem-solving skills; Must be highly credible and trustworthy; Must hold oneself and others accountable; Must have a positive, can-do attitude; Must be customer-focused and results-oriented; Must want to learn and develop continuously; Ability to establish strong working relationships with others in team setting; Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment; Self-directed and able to work independently with minimal supervision

Nice to have

College degree; Experience supporting property acquisitions, due diligence, management transitions, and lease-ups

Benefits

Competitive Salary with Bonus Potential; Medical, Dental, Vision, 401K Match, Life Insurance; Opportunities for Advancement within our expanding portfolio; Annual Professional Development Funds; Housing Discount; Commuter Benefits; Free Parking and EV charging; Parental Leave Program; Friendly Work Environment that values collaboration