Senior Pack Production Quality -Manager

Gotion Illinois is seeking an experienced and proactive Senior Pack Production Quality Manager to lead plant-level pack quality operations and ensure world-class production output. This leader will oversee quality engineering, inspection activities, and cross-functional problem solving to ensure all products meet Gotion's standards and customer requirements. The Senior pack production quality manager will drive quality strategy, strengthen systems, mentor engineering staff, and act as a key liaison for customer quality concerns. This role requires strong communication skills, customer-oriented mindset, and the ability to manage pressure, resolve escalations, and influence continuous improvement across cross-functional teams.

Responsibilities

Lead the Pack Production Quality Engineering team, inspectors, and quality technicians across manufacturing lines. Build and manage internal quality KPIs; Develop and execute plant-level quality strategies to reduce risk, improve stability, and ensure compliance with customer and industry standards; Serve as the primary quality escalation contact for production and customer-facing issues; Oversee collection and analysis of quality metrics including defect rates, return rates, and process capability indices (CPK, PPK, CMK). Support and review internal control plans: PFMEA and inspection standards; Identify trends, systemic risks, and improvement opportunities; ensure preventative actions are implemented effectively; Direct and validate root cause analysis (RCA) for quality issues; lead corrective and preventive actions (CAPA); Drive Kaizen, DOE, SPC improvements, and Lean-based quality enhancements across production processes; Manage the non-conforming product process, including segregation, material review, disposition, and ledger accuracy; Supervise rework operations, ensuring proper documentation, execution, and verification testing; Strengthen systems to minimize recurrence and cost impact; Ensure proper implementation of control plans, inspection standards, and corrective action systems across the production floor; Conduct layered audits and oversee inspectors’ effectiveness and performance; Maintain compliance with ISO 9001, IATF 16949, and all internal quality standards; Train and mentor operators, engineers, and inspectors on quality standards, processes, and tools; Work closely with production, engineering, equipment, and customer teams to resolve issues and drive alignment; Support external customer audits, manage customer complaints, and provide timely and professional responses during escalations; Ensure accurate documentation of all quality activities, including process quality reports, audit summaries, RCA documentation, and CAPA tracking; Promote adoption of industry best practices, lessons learned, and support plant-wide quality system optimization

Requirements

Bachelor’s degree in Engineering or related technical field; 7+ years of quality engineering experience in a manufacturing environment; 2–3+ years of leadership experience managing engineers, quality teams, or major quality programs; Deep knowledge of ISO 9001, IATF 16949, and core quality tools (SPC, FMEA, 8D, 5Why, Fishbone, DOE, MSA, etc.); Experience with Kaizen, CAPA methodologies, and statistical problem-solving; Strong proficiency in Microsoft Office and quality management systems/software; Excellent communication, conflict-resolution, and cross-functional leadership skills; Ability to manage multiple priorities, handle customer complaints under pressure, and drive decisive action

Nice to have

battery or automotive industry experience (strongly preferred)

Benefits

20% bonus