Senior Platform Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

To be successful in this role you have

The role of Senior Platform Architect is subject to the National Collective Bargaining Agreement of Trade Sector (CCNL) and will be classified as QUADRO. For such role we offer an initial gross base pay range of EUR 61,200 - 110,200. This role will also be eligible for the Company's corporate bonus, MBO, or commission incentive leading to a target gross annual OTE of EUR 71,280 - 126,730 and whose specific amount depends on the company and individual performance and is determined in accordance with company's plans from time to time in force and which the company may change in the course of the employment and of which you will be informed in advance. Please note that the final compensation will be determined during the offer process based on the candidate's experience, skills, competence, qualifications and work location in relation to the offered position, as well as relevant indications from the CCNL, applying objective and gender-neutral criteria. ServiceNow also provides a competitive benefits package that supports employees' health, financial wellbeing, family life, and work-life balance. Benefits include generous paid leave, meal vouchers, employee share purchase opportunities, comprehensive insurance coverage, and access to wellbeing, mental health, and family-forming support programs.

As mentioned, compensation is based on the geographic location in which the role is located and is subject to change based on work location. We will share all the relevant details for this role at the relevant recruitment stage.

Responsibilities

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.; Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.; Provide a variety of architectural knowledge across multiple workflows.; Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.; Translate goals to outcomes into a customer roadmap.; Translate business information and technical requirements into an architectural blueprint to achieve complex goals.; Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.; Manage technical governance, and a delivery operating model and governance.; Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.; Support the sales effort by scoping and estimating the engagement and change orders.; Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.; 8+ years progressive experience as part of a professional services (SaaS) organization, or equivalent education/experience; Management consulting experience; Success driving complex issues through analysis and resolution; Industry domain expertise; Large program experience leading architecture and design; Enterprise architecture experience; Cloud application technology experience; Right to work in country