Senior Pre- & Post-Sales Customer Engineer, Enterprise

Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. This is a remote role supporting a West Coast territory.

Responsibilities

Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business; Lead onboarding for strategic customers, including planning, implementation, integrations, and training; Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business; Serve as an escalation point for complex technical challenges raised by other Customer Engineers; Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team; Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio; Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts

Requirements

5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture; Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations; Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements; Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs; Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization; Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation; Experience mentoring or coaching more junior technical team members

Nice to have

Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment; Hands-on experience with mobile app development, including Swift, Android, or React Native; Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation; Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team

Benefits

Employer-heavy coverage with $0 premium options; Strong 401(k) match; Equity; Flexible time off