Senior Product Designer

C1.ai is building a horizontal identity platform that any company and AI agent can plug into to understand and manage access. The Senior Product Designer role focuses on defining problems before code is written, working closely with customers on complex identity and access workflows, and producing clarity (well-framed problems, design rationale, and context) that engineers and AI agents can build from. The team is small and high-output, with a lot of ownership and autonomy, working alongside Design Engineers who lead implementation and design systems. The company designs in the open. C1.ai is an equal opportunity employer.

Responsibilities

Own product areas from problem definition through launch and iteration, across complex enterprise workflows; Talk to customers regularly, run research, join sales and support calls, and turn insights into clear problem statements and product direction; Explore widely before converging by mapping flows, sketching alternatives, pressure-testing ideas, and making the case for the right solution; Prototype at whatever fidelity answers the question fastest; Write context such as specs, decision records, and design rationale that humans and AI agents can work from; Ship small UI fixes and polish directly using AI-assisted workflows, and grow toward building larger pieces; Contribute to the design system as a consumer and advocate, partnering with Design Engineers; Communicate the why behind design decisions clearly and publicly

Requirements

5+ years of product design experience, ideally on complex B2B or enterprise software; Strong fundamentals in research, problem framing, interaction design, information architecture, and visual craft; Care deeply about design craft and hold a high bar for details (spacing, motion, copy, edge cases, empty states); Comfortable with AI tools in daily workflow and familiar with agentic tools such as Claude Code, Codex, or Cursor; Solid Figma experience; Comfortable with ambiguity and able to bring structure to messy, technical problem spaces; Clear communicator (written, verbal, and visual) who shares work early and often; Love talking to customers and good at hearing the problem underneath the request

Nice to have

Experience with identity, security, or infrastructure products; Experience designing AI-native products or agentic experiences; Basic working knowledge of HTML, CSS, and how modern front-end apps are put together