Senior Product Manager, App o11y | Germany | Remote

As the Product Manager for Application Observability (App O11y), you'll be responsible for helping application developers and SREs understand how their applications are performing, what's affecting their users, and where to focus when something goes wrong. You'll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You'll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root cause, and take action beyond static experiences.

Responsibilities

Define the vision and roadmap that takes App O11y into its next wave of adoption and revenue growth; Conduct heavy customer discovery and use product data to understand where users get stuck; Work with engineering and design partners to turn needs into clear priorities; Balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling; Work across R&D to ensure App O11y is tightly woven into the broader Grafana Cloud suite; Work with PMM and GTM to help customers understand the value of App O11y; Shape pricing and packaging; Regularly review customer feedback and usage data; Transform ideas and feedback into a product vision and roadmap; Empathize with customer problems to collect user needs, requirements, and pain points; Curate and represent user feedback to Engineering, providing evidence to support tradeoffs and priorities; Work closely with PMM to enable GTM on product differentiation, including presentations, documentation, website content, datasheets, and whitepapers; Make decisions about go-to-market strategies, pricing, packaging, licensing and tiering

Requirements

BS/BA in Computer Science, a related field, or equivalent work experience; 5+ years of experience in Product Management; 5+ years of experience in a B2B SaaS product; Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers; Strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top; Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment; Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders

Nice to have

Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors; Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope; Experience with eBPF and/or automatic instrumentation; Experience with open source software and/or commercial open source companies; Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings; Experience operating applications in production, being on call, or troubleshooting performance and reliability issues

Benefits

Restricted Stock Units (RSUs); 100% remote, global culture; In-person onboarding; Career growth pathways; 30 days annual leave per annum, including 3 Grafana Shutdown Days (subject to local legislation); Innovation-driven environment with autonomy and support