Senior Product Manager, Automations Platform

Jobber helps small home service businesses (plumbers, electricians, painters, landscapers) quote, schedule, invoice and get paid. The Automations Platform team builds the system that lets Jobber Teammate, the AI teammate for home service businesses, do a service provider's work. The role builds the platform (authoring, execution and evaluation models) and builds on the platform by choosing, shipping and promoting high-impact automations. The role is open to candidates based in Toronto, Edmonton, Vancouver, and Boston. Hiring process: interview with a Talent team member (45 mins), Hiring Manager interview (60 mins), take-home challenge with a follow-up Functional Interview (90 mins), and Senior Leadership Interview (30 mins).

Responsibilities

Build a deep understanding of home service businesses and the repeated work that consumes their week; Own the automation platform: how automations are authored, how they execute, and how they're evaluated and improved; Make it fast and cheap for any Jobber team to ship an automation, and measure yourself on their throughput rather than your own; Build the highest-impact automations yourself, and make them easy for service providers to find, enable and trust; Build an Evals platform that makes it easy to iterate on and improve automations so the quality bar is constantly raising; Bring the product requirements to the AI Foundations engineering team, who build the underlying agent infrastructure; Define the metrics that tell you the platform works: cost and speed of building an automation, engagement with the ones shipped, and growth of the library

Requirements

5+ years of product management experience, with evidence of shipping real AI products and seeing them through to long-term outcomes; A growth mindset and someone who thrives in change and ambiguity; Experience building an AI platform that was genuinely adopted, won through advocacy, tooling, and documentation; Experience shipping LLM-backed or ML-backed products, with real respect for how they fail; A track record of making a contested technical decision and making it stick; Comfort thinking in unit economics

Nice to have

Experience with agent frameworks, tool calling, or evaluation and observability systems for AI; Experience with workflow automation, or no-code and low-code builder products; Experience in home services, field service, or SMB software

Benefits

Total compensation package including equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind; Matching in RRSP, TFSA or FHSA, and stock options; Dedicated Talent Development team with access to coaching, learning, and leadership programs