Senior Product Manager, Consumer Experience

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. We’re looking for a talented and driven senior PM to own our Consumer Search to Contact Experience. When someone needs a plumber, a wedding photographer, or an architect, they arrive at Bark not knowing who to trust or what they should pay. Your job is to earn that trust in the space of a single visit, enough that a stranger will describe their project and hand it to a professional they've not yet met. You'll own the consumer's first journey through Bark: how they search and browse, how they build up the details of what they need, and how confidently they send that to the right professionals.

Responsibilities

Own the consumer's first journey through Bark: how they search and browse, how they build up the details of what they need, and how confidently they send that to the right professionals; Increase the number of people who complete this journey without lowering the quality of what reaches professionals; Turn a vague need into a clear brief a professional can respond to; Get someone to trust an unfamiliar professional enough to potentially invite them into their home; Give people confidence about price before they've spoken to anyone; Work effectively within the team and across other squads to deliver the right experience for consumers

Requirements

Based in Spain; Funnel analysis: owned a consumer conversion journey before and can read a funnel, form hypotheses, and run experiments that move the numbers; Comfort with ambiguity: built product where the model was still forming, the answer wasn't obvious, and had to create clarity rather than wait for it; Evidence-led judgement: use both qualitative and quantitative evidence well; Influence without authority: can get several teams to a shared plan when none of them report to you; AI-powered product thinking: use AI tools to move faster through discovery, design and delivery

Nice to have

Experience in a two-sided marketplace, where you've had to reason about supply and demand at the same time; Experience of a business model changing underneath you (e.g., subscription, marketplace, or platform transitions)