Senior Product Manager — Conversational AI for Care Navigation

The Senior Manager, Digital Product will lead product management for care discovery experiences, including digital assistant capabilities on the Health100 (H100) platform, an AI-native consumer engagement platform designed to connect and coordinate care. The role sets product vision and strategy, defines measurable outcomes, and leads the discovery and delivery of AI-powered products in close partnership with cross-functional stakeholders. The position is full-time and includes a base pay range of $130,295.00 - $260,590.00.

Responsibilities

Enable the product vision, strategy, and roadmap for AI-enabled health assistant experiences; Identify high-value opportunities to apply AI, personalization, and intelligence to transform connected health data into actionable insights, proactive guidance, and care navigation support; Translate complex customer needs, healthcare journeys, longitudinal health records, clinical context, and ecosystem data into clear product requirements, user experiences, and measurable product outcomes; Partner closely with engineering, design, data science, clinical, legal, compliance, privacy, security, and business teams to define, test, and deliver safe, trustworthy AI-enabled capabilities; Lead discovery and experimentation for assistant-driven experiences, including health record summarization, lab and diagnosis explanation, trend interpretation, medication understanding, symptom triage, prescription guidance, pre-appointment preparation, next-best actions, initiative-taking coaching, and care navigation support; Define success metrics tied to customer outcomes, engagement, product performance, quality, safety, trust, and business value; Balance customer impact, clinical safety, responsible AI considerations, business priorities, technical feasibility, and speed to market when making product prioritization decisions; Influence cross-functional partners and senior leaders to align on product direction, key trade-offs, ecosystem integrations, and technology choices, including build vs. buy decisions; Communicate clearly in executive settings, including product strategy, roadmap, customer impact, risk mitigation, AI-related trade-offs, and progress against measurable outcomes

Requirements

7+ years of product management experience shipping consumer mobile products or healthcare products; 7+ years of experience with APIs, integrations, and mobile architecture; 7+ years of experience with analytics skills with experience using product analytics and experimentation tools; 7+ years of experience with healthcare systems such as provider directories, scheduling platforms, or EHR integrations; 7+ years of experience with conversational interfaces or AI-driven user experiences; Must be able to work east coast business hours; Bachelor's degree or equivalent work experience

Nice to have

Experience with LLMs, prompt engineering, or fine-tuning; Comfort working in regulated environments with privacy and compliance constraints; Prior experience with appointment scheduling systems or vendors like Kyruus, Zocdoc, Epic scheduling; Background in patient navigation, care coordination, or patient engagement products; Familiarity with FHIR, HL7, SMART on FHIR, or healthcare interoperability standards; Experience designing AI safety, evaluation, and guardrails; Excellent cross-functional leadership and communication skills; MBA or advanced degree in a technical or healthcare field

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources based on eligibility; Eligibility for CVS Health bonus, commission or short-term incentive program; Award target in the company's equity award program