Senior Product Manager, Operations

Fetch is growing its Product organization and is looking for an experienced Senior Product Manager to help build and scale the operational backbone of its community services platform. This role focuses on under-the-roof operations and service partner experience, powering Fetch's Package, Market, Storage, and Trash services as it expands new verticals nationwide. The role owns critical internal and service partner-facing experiences that enable operations teams to move faster, operate more efficiently, and deliver a high-quality customer experience at scale.

Responsibilities

Own the end-to-end product development for core operational and service partner workflows supporting Fetch's service offerings; Act as the primary product partner to Central Operations and Service Partner Operations leadership; Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery; Identify high leverage opportunities and success criteria that support strategic product roadmaps, balancing speed, quality, and long-term scalability; Lead product discovery and delivery from ideation to discovery to development to launch, driving measurable business outcomes; Partner closely with Engineering, Design, Data, and Operations to deliver technically sound, user-centered, and operationally efficient solutions; Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis; Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets

Requirements

8+ years of product management experience; Ideally in a technology-driven business (logistics, gig-marketplace, or operations-heavy environments are a plus); Proven experience owning complex internal or operational products, not just customer-facing features; Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics; Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing; Comfortable getting hands-on with data and performing ad-hoc analysis; Ability to break down ambiguous problems into clear, actionable product plans; Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities; Familiarity with agile development practices and modern product discovery techniques; Passion; Humility; Humor; Adaptation

Nice to have

Experience in logistics, gig-marketplace, or operations-heavy environments

Benefits

Flexible hybrid work schedule with dedicated remote days; Centrally located office in downtown Austin; Unlimited PTO; Comprehensive health benefits; Stocked kitchen with coffee, kombucha, and snacks; Regular team events and happy hours; Opportunity to work alongside and learn from a strong, experienced engineering and product team