Senior Product Manager, Payments

This role sits on the Product team and is an individual contributor role leading the payments MAT (mission-aligned team) through clarity, credibility, and influence rather than reporting lines. Payments spans two business models: a travel business with high-value one-time transactions (authorization holds, delayed capture, cancellation-driven disputes) and a subscription business with recurring billing (retry logic, credential lifecycle, involuntary churn). The role reports to the Director of Product and works closely with the Head of Payments. Fraud prevention and disputes sit in separate departments, and the role partners with both. The MAT is made up primarily of engineers, along with a technical account manager.

Responsibilities

Contribute to the payments roadmap with the Head of Payments and own prioritization of the MAT's backlog; Write PRDs and business requirements covering failure paths, reconciliation impact, and explicit scope boundaries; Lead the payments MAT day to day, running planning and rituals and acting as the main point of contact for stakeholders; Drive delivery by sequencing work, removing blockers, managing scope, and escalating tradeoffs to the Head of Payments; Improve routing and authorization performance by running and evaluating routing and retry experiments; Support payments market entry for international expansion, including researching local payment method coverage and writing requirements for new-market launches; Use data to analyze authorization rates, decline patterns, cost per transaction, and settlement performance and recommend improvements; Contribute to monthly payments reporting for Finance; Track industry and regulatory change (e.g., SCA, network rules, APM adoption) and flag its impact on the roadmap

Requirements

5+ years of experience in Product Management, including 1+ year working on payments, fintech, checkout, or billing products; Working knowledge of a modern payments stack, including gateways, processors and acquirers, tokenization, and alternative payment methods; Understanding of one-time payment mechanics (authorization holds, delayed capture, settlement) or recurring billing mechanics (dunning, retries, credential-on-file), with curiosity to learn the other; A track record of shipping features end to end with engineering, from requirements through launch; Product craft: writing clear requirements, explaining prioritization reasoning, and being disciplined about scope; Technical and data fluency sufficient to work closely with engineers, understand technical tradeoffs, and analyze performance data; Comfortable coordinating a cross-functional team without formal authority and knowing when to escalate; Strong written and verbal communication; Resourceful and self-directed, able to manage shifting priorities in a fast-moving environment

Nice to have

Exposure to payments launches in new markets, particularly in APAC, EEA or LATAM; Experience in high-volume consumer businesses, and familiarity with marketplace, travel, or e-commerce payment flows; Exposure to disputes and chargeback data

Benefits

Remote-First Flexibility: work from anywhere in the world and choose your hours; Unlimited PTO, company-wide recharge days, and annual team offsites; Weekly UberEats credits and travel discounts on SuperTravel; Generous parental leave and a flexible return-to-work plan; Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages; Wellness budgets, personal development funds, and team-level learning resources