Senior Product Manager, Smart Security (12 month Contract)

ecobee is looking for a Senior Product Manager to help lead the evolution of ecobee’s Smart Security business – shaping how our devices and services come together to deliver a seamless, high-value customer experience. Our Smart Security business is building a holistic home monitoring portfolio: doorbells, cameras, sensors, and security services and features (including professional monitoring) that are powered by a scalable platform and ecosystem. This position is a full-time, 12-month contract covering for a parental leave.

Responsibilities

Own and execute product initiatives focused on service growth and customer experience, including onboarding, conversion, engagement, and retention; Contribute to the development of integrated device + service experiences, ensuring hardware capabilities are effectively translated into customer value; Partner with cross-functional teams (engineering, design, data, marketing) to deliver product improvements across both digital experiences and device interactions; Drive product discovery efforts – conducting customer research, analyzing data, and identifying opportunities to improve the end-to-end user journey; Define clear product requirements and success metrics and support delivery from concept through launch and iteration; Analyze product performance and customer behavior to identify insights, prioritize opportunities, and inform roadmap decisions; Support go-to-market efforts, including feature launches, messaging, and experimentation to improve funnel performance; Collaborate closely with device teams to understand constraints and opportunities and help shape cohesive cross-product experiences; Bring a strong ownership mindset – proactively identifying problems, proposing solutions, and driving execution; Embody ecobee’s expectation that PMs are builders, storytellers, and stewards – staying close to delivery, clarifying product value and narrative, and owning end-to-end outcomes across the lifecycle

Requirements

4–7+ years of product management experience, with a strong foundation in digital products, services, or growth-focused roles; Demonstrated ability (or strong interest) in working across both services and devices, with curiosity to learn hardware-driven product development; Proven experience designing, launching, or evolving subscription models, including pricing, packaging, entitlements, migrations, renewals, and lifecycle management; Strong cross functional leadership skills, with experience partnering closely with Engineering, Design, Legal, Finance, Data, and Customer Support; Demonstrated ability to make trade offs between customer value, revenue, compliance, and operational complexity in subscription or services contexts; Strong analytical skills – comfortable using data to inform decisions and measure success; Comfortable working in a fast-paced, ambiguous environment with evolving priorities; Growth mindset – eager to learn, take on new challenges, and expand scope over time as the business evolves

Nice to have

Experience working on hardware or device-integrated products (e.g., IoT, consumer electronics, connected devices)

Benefits

Variable compensation including short-term and long-term incentives; Hybrid work schedule with in-office work on Wednesdays and Thursdays; Remote flexibility for the remainder of the week