Senior Professional Services Engineer - PubSec - US Only

As a Professional Services Engineer at GitLab, you'll partner with public sector customers to help them successfully adopt and expand GitLab across their organization. You'll deliver services such as installation, migration, training, and advisory engagements, meeting customers where they are, from single-node Omnibus installations to larger reference architectures using infrastructure as code and configuration as code. In this role, you'll balance hands-on technical delivery with clear communication and project ownership, helping customers make practical choices that fit their goals, timelines, and environments. You'll also work closely with project managers and engagement managers to make delivery more consistent and improve how we run engagements. This role is a strong fit for someone who enjoys solving complex problems, working across multiple engagements, and succeeding in a remote, largely asynchronous environment.

Responsibilities

Deliver Professional Services engagements such as installation, migration, training, and advisory services to help customers achieve successful outcomes with GitLab, including completing projects on scope and on schedule; Plan and execute GitLab deployments across a range of architectures, from single-node Omnibus installations to large reference architectures using infrastructure as code and configuration as code practices; Oversee and perform migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers reduce risk and complete cutovers with minimal disruption; Provide technical guidance across the GitLab feature stack, helping customers adopt best practices; Partner closely with project managers and engagement managers by providing feedback and updates that improve delivery consistency; Manage and deliver multiple customer projects at once, balancing customer outcomes with awareness of billable time and delivery priorities; Mentor and assist other Professional Services Engineers; Work closely with GitLab's product and engineering teams to remove blockers for customers and improve GitLab features and delivery processes based on field insights

Requirements

Professional experience with one or more infrastructure as code or configuration as code tools, such as Terraform, Ansible, Packer, Puppet, or Chef; Active Secrets or TS/SCI clearance is required; Occasional travel to SCIF sites as needed; Desirable locations - DC Metro, GA, TX, AL, CO or UT; Must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) due to government security requirements; Ability to support public sector customers with TS/SCI clearance-related requirements for their environments and engagements; Ability to lead technical delivery end-to-end, including discovery, planning, documentation, and knowledge transfer

Benefits

Benefits to support your health, finances, and well-being; Flexible Paid Time Off; Team Member Resource Groups; Equity Compensation & Employee Stock Purchase Plan; Growth and Development Fund; Parental Leave