Senior Project Manager – ITSM / ServiceNow

We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments. The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.

Responsibilities

Lead end-to-end ServiceNow implementations in fixed-price delivery models; Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules; Own project planning, execution, governance, budgeting, risk management, and client communications; Ensure adherence to project milestones, financial controls, and contractual obligations; Maintain strict control over project scope, deliverables, and acceptance criteria; Manage change requests, financial forecasting, burn rates, and project profitability; Identify and mitigate delivery risks, escalations, and resource constraints proactively; Serve as the primary client-facing delivery lead throughout the project lifecycle; Facilitate executive steering committee meetings, status reporting, and stakeholder communications; Lead requirement workshops and align business objectives with technical delivery; Manage large, cross-functional delivery teams across business, technical, QA, and operations functions; Coordinate offshore/onshore delivery models and vendor collaboration; Mentor project teams while driving accountability and delivery excellence

Requirements

14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager; Proven experience managing fixed-price projects from the vendor/consulting side; Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations; Experience leading implementations involving ITSM, CMDB, ITAM, ITOM, Custom ServiceNow workflows; Strong IT Services & Consulting background; Deep understanding of Waterfall and Hybrid delivery methodologies; Strong stakeholder management, communication, and governance experience; Bachelor’s degree required

Nice to have

PMP, ITIL, or ServiceNow certifications; Public sector or government project experience; Experience managing geographically distributed teams; Strong change management and organizational transformation experience

Benefits

bonuses