Senior Project Support Officer

Senior Project Support Officer (PSO) - Shared EPR. Full time (37.5 hours per week) - Fixed term / secondment until 31st December 2027. The BSW Hospitals Group - Great Western Hospitals NHS Foundation Trust (GWH), Royal United Hospitals Bath NHS Foundation Trust (RUH) and Salisbury NHS Foundation Trust (SFT) - is delivering a shared Electronic Patient Record (EPR) across all three Trusts. This major digital transformation programme aims to improve quality and safety, enable more efficient working practices, and deliver a better experience for patients and staff. We are seeking an experienced and highly capable Senior Programme Support Officer to play a central role in the delivery of the BSW EPR Programme for a fixed term / secondment of 18 months. Working across the organisations locations as required, the post holder will provide senior programme and project support across the partnership, coordinating activity, supporting governance and reporting, managing information, and acting as a key point of contact between organisations. This is a highly visible role requiring strong judgement, discretion and the ability to work confidently with senior stakeholders across multiple NHS organisations.

Responsibilities

Provide senior programme and project support across the BSW EPR Programme; Coordinate activity, support governance and reporting, manage information, and act as a key point of contact between organisations; Support consistent and effective programme delivery across the Group in accordance with agreed quality, time and financial parameters; Support the development and maintenance of the programme work plan, risk and issues frameworks, and governance documentation; Exercise independent judgement in the management and escalation of programme risks and issues; Be responsible for the receipt, handling, and appropriate routing of highly sensitive, privileged, and commercially confidential programme information; Take independent ownership for the maintenance of key governance products including the programme risk register, issues log, stakeholder mapping framework and benefits realisation plan; Apply senior project support judgement in assessing, escalating and resolving programme risks and issues

Requirements

Educated to degree level or equivalent level of knowledge acquired through relevant experience; Evidence of continued professional development; Formal project management qualification; Significant experience in a project or programme support role, including direct experience working across multiple organisations or complex stakeholder environments; Demonstrable experience of independently managing programme governance documentation including risk registers, issues logs, stakeholder maps and work plans within policy; Experience of handling highly sensitive, commercially confidential or privileged information, and applying appropriate information governance frameworks

Nice to have

Formal project qualification such as PRINCE2 Practitioner, Managing Successful Programmes, APM PMQ or equivalent; Management training and or qualification; Experience of working simultaneously across several acute NHS trusts in a central coordination role; Experience of working on EPR or major digital transformation programmes; Experience of working with clinicians and engaging clinical stakeholders