Senior Receptionist

Lifecare is seeking a Senior Receptionist to join our dedicated team and positively contribute to the exceptional care of our patients. This is a part-time opportunity (approx. 30 hours per week) working to support our Allied Health team in Mornington. You will be answering and addressing incoming telephone queries, scheduling patient appointments, processing payments, invoicing and balancing daily banking, you will maintain a clean and tidy waiting room, clinic rooms and kitchen, and replenishments, and complete other administrative tasks as required. This position given its nature is required to deliver a professional and confidential service whilst also demonstrating a high quality of customer service orientation.

Responsibilities

Answering and addressing incoming telephone queries; Scheduling patient appointments; Processing payments, invoicing and balancing daily banking; Maintaining a clean and tidy waiting room, clinic rooms and kitchen, and replenishments; Completing other administrative tasks as required; Overseeing day-to-day clinic operations, ensuring a clean, well-equipped, and welcoming environment; Building and maintaining strong relationships with GPs, specialists, insurers, and community stakeholders; Driving continuous improvement in systems, processes, and service delivery; Ensuring all WH&S requirements are met and risks are managed effectively; Delivering a professional and confidential service whilst demonstrating a high quality of customer service orientation

Requirements

Experience with a medical/clinical software; Ability to work in a fast-paced environment; Someone who is passionate about the patient journey

Nice to have

Experience working with allied health clinicians would be an advantage but not essential

Benefits

Be Part of a High-Potential, Growth-Ready Practice; Connect with a Supportive Community; Discounted Health Insurance; Career Growth