Senior Recruiter - GTM - USA (Remote)

Hi, I'm Roxy, and I lead GTM Recruiting here at Customer.io! I'm looking for a Senior GTM Recruiter to join my team! This is a full life-cycle role, with a heavy lean towards sourcing. Sourcing will be a huge majority of the job: building candidate lists, running targeted outreach, and personally engaging the passive Sales, Customer Experience, Marketing, and Business Operations talent who aren't checking job boards. We're not looking for someone to run high volume across a wide net. We're looking for someone who can go deep on a small, well-defined set of roles and build the kind of relationships that convert hard-to-reach GTM talent.

Responsibilities

Source and personally engage passive GTM candidates directly, including candidates who are not actively job searching and would not otherwise apply; Build and run targeted search strategies for a number of open, hard-to-fill GTM roles (Sales, Customer Experience, Marketing, Business Operations) rather than a high-volume requisition load; Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close; Partner with GTM hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time; Deliver a high-touch, high-quality candidate experience from first outreach through offer; Bring market insight on GTM talent availability and compensation to hiring conversations; Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations.

Requirements

5+ years of full-cycle recruiting experience, with 3+ years specifically in GTM roles (Sales, Customer Experience, Marketing, or RevOps.); A track record of personally sourcing and closing majority of your hires through outbound outreach (not inbound applicants) over the last 12 months, including passive candidates who weren't actively job searching; Experience owning 10+ concurrent GTM searches at a time, rather than a high-volume req load — with an average time-to-fill you can speak to; Direct sourcing and recruiting experience across at least 2 of these 4 functions: Sales, Customer Experience, Marketing, Business Operations; Deep GTM business acumen — you can speak concretely about what makes someone great in a specific GTM function, not just whether they seem like a fit; Regular, self-directed use of AI tools in sourcing or search strategy — able to give 1-2 specific examples of what changed in your workflow (e.g., faster candidate list-building, sharper Boolean strings, more relevant outreach personalization.); Comfortable operating without a team — This is an individual contributor role with no direct reports; you'll own your searches end to end.

Benefits

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget