Senior Research Manager

As a Senior Market Research Manager, you will lead a diverse range of qualitative research projects, serving as the primary point of contact, and managing the complete execution of projects that address the major business questions for Fortune 500 clients across a variety of industries. Responsibilities include executing market research projects, nurturing client relationships, and collaborating with cross-functional teams to integrate market insights into decision-making processes. Additionally, you will oversee junior researchers while ensuring the quality of project deliverables. This is an onsite role requiring five days per week in the office.

Responsibilities

Help translate business inquiries into comprehensive market research plans, utilizing the internal platform to design and program research instruments; Play the role of lead moderator/interviewer in the gathering of insights, primarily through moderation of focus groups and in-depth interviews; Assure data accuracy and relevance to objectives at every step in the project process; Learn and become an expert user of the Fuel Cycle Research Engine platform; Lead and mentor junior market research team members (RM/SRA), ensuring high-quality deliverables and adherence to timelines; Participate in training, coaching, performance management, and support to continuously enhance team skills; Efficiently manage time to coordinate and execute project components for multiple projects; Prioritize tasks, communicate effectively, and remain flexible to meet client needs; Assist in project scoping, cost estimations, and client communication in support of Senior Research Leads; Ensure all project components are executed within scope, contract and/or project proposal, and timelines are met; Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience); Assist with daily moderation of research activities in the communities and extract insights; Oversee data collection and ensure quotas are met and data quality is achieved; Serve as the primary market research point of contact for assigned clients; Ensure client satisfaction by delivering high-quality market insights and managing client expectations; Analyze data and develop insightful results or stories that address business objectives; Utilize advanced data analysis techniques to interpret research findings and generate recommendations; Prepare and present reports summarizing research findings and recommended actions

Requirements

Bachelor's degree in a related field; A minimum of 5 years of prior custom, qualitative research experience (specifically interviews and focus groups), preferably with a research vendor, with a track record of successful research initiatives; A minimum of 2 years of staff management experience in market research; A minimum of 3 years of client relationship management experience; Moderating experience of IDIs or focus groups; Strategic thinker with a passion for market research; Proficiency in Excel, PowerPoint, and Outlook is required; Attention to detail and ability to prioritize tasks and contribute to multiple projects simultaneously; Ability to work effectively in a fast-paced and dynamic environment; Self-motivated, flexible, and organized; Capable of working independently and within teams; Excellent interpersonal, problem-solving and project management skills; Excellent verbal and written communication skills

Nice to have

Ability to stay informed about industry trends, consumer behavior, and emerging technologies to identify growth opportunities

Benefits

Comprehensive health coverage (medical, dental, and vision insurance); 401(k) with company match; Equity purchase option; Flexible work schedule; 15 vacation days and 7 sick days per year; 12 company holidays; 4 floating holidays/recharge days; Paid parental leave; Monthly internet & phone stipend; Wellness & lifestyle perks (Rightway, Headspace, Peloton, and more); Weekly community lunches, refreshments, and snacks at LA & NY headquarters; Discretionary bonus with a target of 7% of base salary; Possible equity grant or purchase option